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Form of workThe ITM Teller is responsible for increasing Queensborough Customer Loyalty by ensuring consistent, positive, and valuable customer Interactive Teller Machine experiences. Under general supervision, but conforming to established policies and procedures, employee remotely operates an Interactive Teller Machine and provides prompt, efficient, accurate transactions and STAR quality customer service. Employee is responsible for balancing each day’s transactions. May also work as a branch teller and be required to operate a teller window and provide prompt, efficient, accurate branch transactions and STAR quality customer service. When working in a branch, employee is responsible for balancing each day’s transactions and verifying cash totals.
Job Responsibilities:
Represents the Bank in a courteous and professional manner via video
Accepts ITM and branch deposits and cashes checks to customers’ accounts
Accepts ITM and branch loan payments and safe deposit box rent payments
Cross-sells the Bank’s services and products
Answers customer inquiries and gives balances
Balances transactions at end of day
Adheres to the policies and procedures of the Bank and complies with all banking laws, rules and regulations
Performs other duties as assigned
Research and verify account information
- Answer questions and solves problems for customers
Qualification Requirements:
High school diploma or equivalent
A minimum of six months cash handling & customer service experience
Previous Teller experience strongly preferred
- Bilingual in Spanish would be preferred
Excellent interpersonal, verbal and written communication skills
Ability to operate on-line teller terminal required
Successful completion of ITM Teller training and other required compliance training
Professional demeanor and presentation
Proficient in Microsoft Office Suite preferred
