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SalaryPosition Title:
ITM Express Teller
Reports To:
Express Teller Supervisor and/or Director of Express ATM & ITM Services
Basic Function:
Responsible for assisting members with financial transactions and functions through the ITM.
Responsibilities:
- Responsible for maintaining superior and personable member service; confrontable in front of a camera, reliable in their attendance; accurately post transactions; maintain a professional demeanor; greet members in friendly-welcoming manner; attentive to member transactional needs; cooperative with members, co-workers and management; look for opportunities to surprise members by exceeding their expectations and making them feel important.
- Responsible for patiently educating and instructing members on how to operate the ITM.
- Responsible for assisting members with deposits, withdrawals, check entries and cash withdrawals along with other functions through the ITM. Accurately post and balance transactions on multiple platforms daily while making the member interaction seamless.
- Responsible for overall functions of Express Central. Appropriately submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions and large transaction amounts.
- Work collaboratively with staff, branches, and departments in the best interest of serving members effectively and efficiently.
- Responsible for maintaining an in-depth knowledge of credit union products and services to provide information and answer member questions. Cross-sell products and services as appropriate.
- Ensures proper reconciliation within the ITM platform and personal drawer.
- Responsible for compliance with regulatory and CTR requirements.
- Aware and attentive to suspicious situations or potential fraudulent items. Takes the lead in handling difficult situations and/or members.
- Responsible for reporting issues or problems within the ITM/ATM fleet. Maintains a working understanding of operations and functionality of the hardware and software.
- Adheres to all Red River Employees Federal Credit Union policies and procedures.
- Performs other related duties as assigned.
Qualifications:
- 12-months or more years’ experience in a financial institution or a credit union, working in a teller or member service position.
- High School diploma. Some college preferred.
- Personal computer, ITM/ATM hardware/software, basic office equipment.
- Comfortable on camera.
- Possess exceptional communication skills.
- Must be able to communicate with members and employees regarding services, policies, and procedures.
- Exemplifies a professional demeanor. Must be friendly, helpful, attentive, and reliable.
- Must be organized, accurate and proficient in preforming job duties.
- Willing to work extended hours, weekends, and some holidays.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include some lifting not to exceed 25 lbs., long periods of sitting, and work-related stress.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity and Leading in Innovation.
Benefits:
- Paid Holidays
- Match on 401K- offer a competitive 401K plan with a match of a 100% for the first 5% and a ½% for every additional 1% up to 10%
- Discretionary Profit Sharing- 3% of annual earnings
- Vacation Leave- accrues 2 weeks a year for the first 5 years. Vacation leave increases with tenure.
- Sick Leave- earn 2 hours a pay period
- Voluntary Insurance Products/Packages
- Offer Competitive Medical and Dental Benefits*
- Company Paid Life Insurance (2 times annual salary) *
- Company Paid Accidental Death & Dismemberment Insurance (2 times annual salary) *
- Company Paid Long Term Disability Insurance*
- Full time Benefits for 30+ hour employees
- Various other incentives
- Additional incentive for extended hour locations
- Premium-level Checking/Savings Account that include additional benefits
- Full Time Only
Starting Pay: 15.00 / hour
