It Warehouse Support (3Rd Shift)

IT WAREHOUSE SUPPORT - 3RD SHIFT - Memphis TN

*A Bachelor's degree in Computer Science, Information systems, finance or Business Administration is required for this role

*IT experience is wanted (helpdesk, desktop, IT internship, 6-month minimum)

Rate: $20/hr

Shift: M-F ONSITE 1AM - 10AM

City: Memphis, TN

Main Details of Position –

• Execute Pick Tag Breakdown - (manually

folding tags), by sortation of Assignments and Routes & distribute Pick

Tags at mutually agreed area. (Typically, outside the computer rooms back

door). Print & deliver TBASR, RCUBE, EXTRA, Wave reports. (additional reports

as needed or as requested.)

• Execute Pick Tag re-prints - At the request of

the customer pick tags may need to be re-printed. (Whole tag files, by

assignment, by sequence, whole extract).

• Material Returns - printing, breaking down

dealers and supervisor's tags, processing envelopes, file and prepping tote for

delivery.

• Stock - Inventory, replenishing daily supplies

(including, but not limited to: MR tags, PC302 forms, tag printer ribbons, OVN

tags, pick tags, green bar paper, toners for various printers, copy paper.

Summary:

The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

Job Responsibilities:

• Gather, develop, maintain, and interpret complex data.

• Communicate statistical and technical data with internal and external business units.

• Assist in system change management and deployment.

• Respond to inquiries for routine system issues and mainframe batch issues.

• Assist in central deployment of changes to distributed cycle and mainframe batch cycle.

• Assist in statistical reporting of metric and operational performance data.

• Partake in asset management, pricing research, and procurement for online hardware and software.

• Conduct physical inventories of equipment

• Participate in audits to determine the accuracy of inventories and records.

• Manage complex or sensitive service orders.

• Participate in feasibility studies, costing, and proposal preparations.

• Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.

• Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.

• Log and track inquiries and compile customer service statistics.

• Administer policies and procedures.

• Assume operational assignments where needed.

• Process order for Online Change/Add/Move requests.

• Provide billing issue resolution and adjustments.

• Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.

• Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.

• Assist operational and support groups with project implementations.

• Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.

• Monitors and manages hardware resources.

• Prepare business cases and appropriations requests.

• Monitor and report on operations/financial metrics.

• Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.

• Assist in providing security consulting and detecting security violations.

• Act as a focal point for gathering audit comments and follow-up documentation.

• Assist in providing vital records support.

• Assist in providing disaster recovery support Facilities Management

• Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.

• Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.

• Assist in general deployment of maintenance services.

Skills:

• Strong organization, planning and data management skills.

• Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.

• Strong written and verbal communication skills.

• Ability to work independently and collaborate cross-functionally.

• Strong interpersonal styles and communication methods to work effectively with business partners.

• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).

• Ability to handle multiple projects simultaneously.

• Ability to prioritize assignments/projects and multi-task within restricted time constraints.

• Demonstrated capability of working in complex, global environments with global project teams.

• Knowledge and understanding of Corporate/unit policies and procedures.

• Knowledge and understanding of corporate/unit policies and procedures.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.