Address
Form of work
SalaryJob Summary:
- Provide help and advice to people and organizations using computer software or equipment.
- Support information technology (IT) employees within the organization and assist non-IT users who are having computer or application problems.
- Test and evaluate existing network systems.
- Perform regular maintenance to ensure that networks operate correctly.
- Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
- Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
- Solve technical problems quickly and effectively.
- Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
- Work well in high-pressure situations (e.g., computer or system shutdowns).
- Make decisions quickly, often with limited information.
- Train users how to use new hardware, software; use new features of existing software; etc
Qualifications:
- A bachelor’s degree is preferred although this could be overlooked if the candidate has actual on the job experience on similar positions.
- One or more years of tech support experience is preferable, though we will train the right candidate.
- Good communication skills and the ability to work well with people at all levels are essential; job requires an excellent listener and very strong interpersonal skills.
- Need a great eye for detail and strong problem-solving ability.
- Capacity to work with little supervision.
- Proficient in English and Spanish, both spoken and written.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Night shift
- Weekdays
- Weekends as needed
Education:
- Bachelor's (Preferred)
Work Location: In person
