It Technician - Part Time

Pay range: $31.98/hour

Hilton Waikiki Beach Hotel is looking for a Part TimeIT Technician who will be responsible for the software and hardware maintenance of the hotel’s IT assets. The IT Technician must be reliable and able to work varying schedules, have excellent verbal and written communication skills and be able to meet and exceed Hilton service delivery standards to both internal and external customers.

The ideal candidate must have:

• Excellent computer proficiency and troubleshooting (MS Office)
• 1-2 years of experience working with business IT systems
• 1-2 years of user support experience
• Associates Degree or higher, preferred
• Certifications such as CompTIA A+, Network+, or Security+
• Ability to lift and carry 25 lbs.
• Demonstrated ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Reliable personality, professional demeanor and appearance
• Consistent awareness of the latest technologies and best practices in IT support
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Essential Duties and Responsibilities:

• Support for PC and Printers/Copiers
• Ability to reimage computers
• Familiarity with enterprise grade server software and hardware.
• Ability to rack equipment.
• Foundational knowledge of computer networking (OSI layers, routing, switching, firewall)
• Ability to support hospitality grade systems such as Property Management System, WIFI, Guestroom Entertainment, Phones
• Basic understanding of Point-of-Sale systems (such as Micros, or Aloha)
• Software Maintenance: update, install/uninstall, anti-virus, backup user data
• Hardware Maintenance: upgrade, provision new computers, network wiring
• Write documentation for standard operating procedures, maintain up to date inventory of all IT assets
• Keep IT assets and inventories up to date
• Possess basic IT technician skills: troubleshooting, user support, and understanding of best practices
• Ability to oversee approximately 50 machines.
• Perform related duties as assigned by Manager
• Maintain compliance with all company and brand policies and procedures

Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Experience

Required

• 1 year(s): User Support experience
• 1 year(s): Experience working with business IT systems

Education

Preferred

• Associates or better

Skills

Required

• Time-Management
• Microsoft Office

Preferred

• Customer Service

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)