It Technician

SPYSCAPE is seeking an IT Technician to ensure that all visitors experience the best our exhibition has to offer and that our business users are optimally effective in their use of computer hardware and software systems. The ideal candidate will be keen to dive into a very dynamic and entrepreneurial work environment, taking on a variety of tasks as needed. This role is based in Midtown Manhattan and reports to the Director of IT.

About the company:

SPYSCAPE is a fast-growing brand at the intersection of art, culture and entertainment which aims to inspire people to discover their hidden powers through engaging stories and experiences based on the endless appeal of secrets.

The SPYSCAPE flagship museum and experience is New York City’s #1-rated experience, and the most innovative and distinctive event venue in Manhattan. Visitors’ skills and personality attributes are tested via interactive experiences, as they journey through our experiential museum showcasing secret intelligence, cybersecurity and investigative law enforcement exhibits. Each visitor receives a richly-detailed profile designed by a former MI6 Head of Training. Coming soon will be our newest interactive experience, SPYGAMES, which will offer fun immersive challenges developed with experts from CIA and Special Ops to stretch visitors’ physical and mental agility.

Our digital channels include podcasts, newsletters, videos and an authentic online skills assessment.

SPYEX is our talent agency, providing elite experts from the world’s top agencies (CIA, FBI, KGB, Mossad, and more) for corporate training, speaking, and consulting engagements.

Our Promotions offering helps major entertainment studios reach our passionate global superfan base to connect their IP to those who cannot get enough of in-genre (spy / crime) content.

Benefits:

• 401k Plan
• Health Insurance
• Paid Time Off

Responsibilities:

• Identify and resolve all issues relating to computer systems and audio visual equipment throughout SPYSCAPE
• Carry out daily preventative maintenance and system checks to minimize potential operational downtime
• Identify and alert Director to additional checks that would eliminate operational issues
• Carry out support of front of house sales systems as required, working with partners as needed
• Provide basic support to back of house computers and systems as needed
• Provide basic support to remote and onsite office staff with computer and systems issues as needed
• Ensure the overall technical consistency of the exhibition guest experience
• Work within a shift schedule covering mornings, evenings and weekends
• Some evening work in support of special events as required
• Some overnight work in support of special projects, repairs and maintenance as needed
• Additional tasks as requested by Director

Requirements & Qualifications:

• 2 years practical experience in an IT environment
• Excellent experience with technical fault finding
• Excellent knowledge of MacOS and iOS
• Excellent knowledge of Google Apps in a business environment
• Good understanding of Windows operating systems and PC architecture
• Good understanding of networking
• Basic knowledge and understanding of cloud technology

Personal Attributes:

• Articulate, numeric, with ability to read and follow instructions verbally and via written procedure
• A well-presented individual, capable of working under pressure to resolve technical problems
• Capable of lifting 50 lbs
• Highly detail-oriented
• Excellent communication skills
• Highly collaborative – instinctively enjoys working with others
• Highly-organized, diligent and an efficient multi-tasker
• Self-motivated, positive and keen to learn
• Flexible – willing to adapt to different working styles
• Ability to work independently and proactively
• Must possess the following:
  • Self-confident & enthusiastic
  • Polite & respectful
  • Yes-motivated
  • Solution-oriented
  • Courteous & hospitable
  • Authentic & trustworthy
  • Proud & Passionate
  • Empathetic & warm