It Technical Analyst - Plant Service Management

CRUSH IT HERE!

We are not just about grapes. Our bold ambition is to be the leading company of convenient, good for you, fruit-based food and beverage globally. To make this happen, we need talented, agile and innovative people who want to help us grow something special together.

Our culture is authentic, and we are building an inclusive environment where you belong and can be the best version of yourself. If you are passionate about achieving goals, trying new things and making an impact every day, we want to hear from you!

POSITION SUMMARY:

We are looking for a Technical Analyst - Plant IT/Manufacturing Service Managementwho will play a key role in supporting our manufacturing locations by delivering technology services that enable plant and local office personnel to perform their jobs effectively and efficiently.

This is an exciting time to join Welch's and be part of our Information Technology Team supporting our manufacturing and local office teams as part of our transformational digital agenda.

WHERE YOU'LL WORK:

This role will be based out of our North East, PA manufacturing plant and regularly supports two other locations in Westfield, NY.

WHAT YOU'LL DO:

Deliver and support key plant technology services such as access control, security cameras, audio visual capabilities, and the support of annual harvest activities across all manufacturing facilities. You will also support all IT services locally working closely with the company's Service Desk and Infrastructure Managed Services (IMS) teams.

Responsibilities include, but not limited to:

• Coordination and implementation of all IT Service Management initiatives for Welch's plants and local National remote offices including A/V support for Board meetings
• Configure, maintain and troubleshoot a range of hardware assets including desktops, servers, laptops, printers, tablets, mobile phones, handheld scanners and other peripherals
• Daily management of toolsets including ticketing, asset management, image and deployment, patching, backups, endpoint protection and security
• Support a mix of software and applications including Windows desktop and server OS, M365 Suite, Active Directory
• Manage and support plant systems including barcode scanning hardware and other IT/OT services including support of future farm/grower technologies
• Accountable for the successful implementation of our Collaboration Program, Service Desk transition, visitor and emergency broadcast systems
• Participate as a critical incident coordinator in rotation with greater IT team
• Create and maintain plant systems documentation

WHO YOU ARE:

• Passion for achieving excellence in service delivery, solving complex situations, and collaborating with multiple stakeholders in a diverse environment
• Excellent technical, analytical, problem solving, multitasking, and time management skills with consistent attention to detail
• Ability to effectively learn, communicate and use new processes, concepts, tools, and methodology to support the needs of the business
• Change agent with strong interpersonal skills, with the ability to work across functional lines and at many levels to engage, educate and shift existing behaviors and beliefs
• Excellent presentation (written and verbal) and communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Individual with good interpersonal and communication skills and excels at customer service
• Thrives in an evolving and collaborative environment and be a critical resource for Welch's IT Centers of Excellence

WHAT YOU'LL NEED:

• Bachelor's degree preferred in computer science, business management, or other related fields. An equivalent combination of education and experience that proves competence in role may be considered.
• 2+ years of overall IT experience, with a strong preference for IT Operations, Infrastructure, IT Support or other technical IT area within a large/complex organization
• IT Experience supporting a manufacturing environment strongly preferred.
• Operational Technology (OT) experience is preferred
• Proven skills in IT Infrastructure, project and process management.
• Ability to commute and support multiple local plants/offices in the North East, PA and Westfield, NY areas
• Ability to support a 24/7 operation providing coverage and support for multiple plants and provide off-hours support as needed
• Ability to travel domestically up to 20%

WHAT YOU'LL ENJOY:

• Organization with a bold, clear purpose.
• Authentic culture that supports working together to deliver results
• Workplace where teams care about each other, and your voice is heard.
• Core and voluntary benefits so you can choose the right recipe for you
• 40 hours paid volunteer time off for all non-union employees
• Generous 401(k) plan with annual company match
• Flexible schedules so you can balance your work life priorities
• Learning and development opportunities with coaching
• Safe and clean working environment

Welch's is an Equal Employment Opportunity Employer: Minority/Female/Disability/Protected Veteran