It Technical Analyst

Articularis Healthcare Group, Inc (AHG) is a physician led and owned organization dedicated to improving the healthcare by supporting independent rheumatology practices across the country. As the nation's largest rheumatology specialty group with 20+ practices across 7 states, AHG provides access to best business practices, advisory and management services, and value-based treatment pathways.
Our Company:
Articularis Healthcare Group is seeking to add an IT Technical Analyst our Summerville-Administrative location. Our office hours are Monday through Thursday with a 3-day weekend! Enjoy a positive team environment, work/life balance, and robust benefits package including 6 paid holidays, PTO, 401K, group medical, dental, vision, and short & long-term, disability insurance. Please visit our website at www.articularishealthcare.com for more information.
The Position:
The IT Technical Support Analyst provides tier 1 and 2 support for devices connected to the local network. This ranges from: workstations to fax machines, credit card readers, telephone systems, and medical devices. This position also provides Tier 1 support for Security remediation: patching, vulnerabilities, and general network compliance items. The Technical Analyst will take primary direction from our Help Desk Supervisor, receive guidance from the Systems Administrator, but report to the IT Director. This position will help to update documentation and compliance strategy, and support and train end-users on workstation best practices in a clinical environment.
This job entails:
•Responsible for providing knowledge and technical expertise in the areas of installation,
maintenance, and support of multiple operating systems, technologies and voice solutions in a clinical environment
•Responsible for conducting network troubleshooting to segregate, identify, and resolve problems.
•Responsible for responding to Help Desk Requests in a timely manner and following through to resolution.
•Responsible for helping to maintain infrastructure and network items on occasion; change requests, security, system backups and assists in disaster recovery preparation.
•Helps assist with implementations and changes to support local and regional offices
•Helps facilitate onboarding and offboarding of identities and access
•Helps maintain IT inventory such as hardware, software, and other IT supplies
•Helps resolve tier 1 issues related to the Electronic Health Record system use and interoperability functions
•This position will also help resolve after-hours issues on occasion with potential for on-call rotation
•Some travel may be required
•Other duties as assigned
You must have:
•Associates Degree in Information Technology or a related IT degree.
•0-3yrs experience in a professional information technology role
•In depth understanding of diverse computer systems and networks.
•Up to date knowledge of security and data privacy principles.
•Ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry requires higher-level involvement.
Preferred Qualifications:
•Bachelor's Degree.
•NextGen experience.
•Medical / Clinical experience.
•Certification as IT Technician.
Next Steps:
Once you submit your application, a member of our Talent Acquisition Team will review your resume and application. A team member will reach out to you directly if you are a fit for the position.
EEO/AA-M/F/disabled/protected veteran
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions