Address
Form of workJob Description
Role and Responsibilities
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follows standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Qualifications and Education Requirements
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of as a Systems Engineer or similar role, working in Microsoft Environments
- MSP or Enterprise level experience is strongly preferred
- Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!
- 401k with Company Match
- Annual Bonus Plan
- Medical, Vision & Dental Insurance
- Short-Term & Long-Term Disability Insurance
- Basic Life Insurance
- Accidental Death & Dismemberment (AD&D) Insurance
- Optional Supplemental Insurance
- Paid Holidays
- 14 days PTO (Including Birthday PTO!)
- Fully Customized Development/Growth Plans
- Certification Reimbursements
- Monthly employee appreciation event
Medicus IT is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.
As a healthcare-specific MSP, many of Medicus IT clients have vaccination requirements to protect their staff and patients. As our clients update their COVID-19 policies, job roles that include client onsite responsibilities may be required to meet client vaccination requirements.
