It Support Tech Pt

Otava is currently seeking a part time Internal IT Support Specialist for our Mo - Fri Shift, to work between 20 - 30 hours per week. The Internal IT Support Specialist (Part - Time) will play a crucial role in providing technical support and assistance to our employees, ensuring their hardware and software needs are met and that they can work efficiently. This position requires a customer-focused, problem-solving, and proactive approach to IT support.
This position is being filled in one of the following locations: Ann Arbor, MI
Role Responsibilities

• End-User Support: Provide comprehensive IT support to employees, including troubleshooting hardware and software issues, setting up and configuring workstations, and resolving technical problems promptly and effectively.
• Hardware Maintenance: Manage hardware assets, including desktops, laptops, printers, and peripherals. Perform routine maintenance, upgrades, and repairs as needed.
• Software Installation and Maintenance: Install, configure, and update operating systems and software applications. Ensure software licenses are up to date and in compliance with company policies.
• Network Connectivity: Assist with network connectivity and resolve network-related issues, including VPN access, Wi-Fi connections, and IP phone systems.
• Security: Follow security protocols to protect sensitive data and maintain system security. Educate and train employees on best security practices.
• Documentation: Maintain accurate records of hardware and software inventory, service requests, and resolutions. Create and update user manuals and knowledge base articles.
• Collaboration: Collaborate with other IT team members to escalate and resolve complex technical issues. Coordinate with external vendors when necessary for equipment repairs and service.
• User Training: Provide training and guidance to employees on IT-related topics, ensuring they can make the best use of available technology.
• Monitoring and Reporting: Monitor system performance, report, and address issues proactively, and recommend improvements to enhance IT efficiency.

Experience

• At least three years of experience in an enterprise technology role.
• Experience with direct end-user support
• Experience with troubleshooting desktop devices, active directory, and Microsoft products.

Required Knowledge, Skills, and Abilities

• Solid knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite and other common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Basic knowledge of network fundamentals and hardware components.

Education

• Degree in Computer Science, Information Technology, or equivalent experience with Desktop Support or End-user Support

Licensing/Certifications:

• A+
• Net+
• Security+

What We Offer:
Remote work, competitive salary range between $20 - $25 per hour, 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.
What about Otava?
At Otava, we are people empowering people to enable growth and we are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We're creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.