It Support Tech - On Campus Job

From a staff position, and under general supervision, is responsible for large departmental computer hardware relocations, opening of new facilities, new application deployments and upgrades in a clinical and business environment. Attention to detail, works well under pressure, uses professional approach, proactive and takes initiative and successful at building and maintaining relations within a team, other departments and external stakeholders and has a high level of self-motivation. Recommends, installs, configures, maintains, troubleshoots and tests end-user computer hardware and software. Responsible for creation of documentation for training and support of hardware support. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Formal Training

Work Experience

Credential/Licensure

REQUIRED:

AAS Computer Science or related degree programs.

Must have at least two (2) years of experience in a computer-related field.

N/A

PREFERRED:

N/A

Experience working with Microsoft Windows operating systems.

ITIL or Microsoft Certified Technical Specialist (MCTS) certification.

SUBSTITUTIONS ALLOWED:

Applicable experience may be considered in lieu of educational requirements.

N/A

N/A

• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, documentation, presentations, memos, and electronic mail.
• Demonstrates sound analytical, technical, communication, organizational, and customer service skills.
• Proven expertise in Information Technology support commensurate with education/experience.
• Ability to work with minimum supervision and to exercise sound judgment and initiative.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Subject to mandatory on-call duties and call back at all times.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or Customer interruption, or to recover from hardware or software failures.

• Recommends, installs, configures, maintains, troubleshoots, tests, and supports end-user hardware and software applications.
• Escalates calls appropriately and works with other technical resources to ensure customer issues and concerns are addressed.
• Attends and completes educational sessions, both mandatory and elective. Provides technical training and educational sessions to individuals or groups.
• Responds to customer calls and resolves issues in a timely manner. Provides Manager, customers, and vendors with timely and accurate information. Effectively communicates with appropriate parties, both verbally and in writing. Informs Manager of any security concerns or policy violations.
• Performs other duties as assigned or requested.

• May be assigned to independently support various facilities for prolonged periods.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 30 pounds without assistance. Must occasionally lift and/or move equipment up to 150 pounds with assistance.
• Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as Customer or equipment locations, may present very close quarters.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.
• Subject to call back at all times.
• Will be required to travel to any area of the organization, both local and remote as needed. Must provide own transportation.
• May be required to transport equipment in company vehicle.
• May be exposed to areas under construction, loud noises and dusty areas.
• Will be required to visit all areas of the hospitals/clinics, where computer equipment has been or needs to be deployed. Some areas may require protective apparel. (Ex. ICU, OR, etc.)
• Ability to travel to any area of the organization, both local and remote as needed. Must provide own transportation.
• May be required to transport equipment in company vehicle.