Address
Form of workWHO WE ARE
IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That's almost 140 years!
Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory - Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.
IT SUPPORT MANAGER
As an IT Support Manager, the successful candidate will be responsible for leading all IT Help Desk support activities for IMT Insurance's employee group. You will do this with a small dedicated team across various technologies like Microsoft Windows, O365, macOS, iPadOS, Azure, Active Directory, Zoom, etc.. The team is responsible for all onboarding and offboarding of employees. This group also cross trains to cover Operations Support functions, including 1st and 2nd shift. You will facilitate employee development by coaching, motivating, and leading by example to obtain new skill sets, knowledge and troubleshooting techniques. This is a hands-on working manager position. You will manage vendor relations for products associated with end user's computer systems having an impact on IT's yearly budget. Apply online today!
A DAY IN THE LIFE
DESIRED QUALIFICATIONS
BENEFITS & PERKS
IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:
The salary range for this position is $74,000.00 - $110,000.00
Starting salary will depend on level of experience
*This position requires on-site working at our office in West Des Moines
WHAT DEFINES US
Our vision is to provide peace of mind in the moments that matter.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!
IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That's almost 140 years!
Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory - Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.
IT SUPPORT MANAGER
As an IT Support Manager, the successful candidate will be responsible for leading all IT Help Desk support activities for IMT Insurance's employee group. You will do this with a small dedicated team across various technologies like Microsoft Windows, O365, macOS, iPadOS, Azure, Active Directory, Zoom, etc.. The team is responsible for all onboarding and offboarding of employees. This group also cross trains to cover Operations Support functions, including 1st and 2nd shift. You will facilitate employee development by coaching, motivating, and leading by example to obtain new skill sets, knowledge and troubleshooting techniques. This is a hands-on working manager position. You will manage vendor relations for products associated with end user's computer systems having an impact on IT's yearly budget. Apply online today!
A DAY IN THE LIFE
- Lead the Help Desk support staff by defining and establishing schedules, setting priorities, providing support/direction, and dealing with administrative issues as needed.
- Manage the processing of incoming calls to the Help Desk and Trouble Ticket system to ensure courteous, timely, and effective resolution of client issues.
- Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents.
- Develop and mature ticket escalation processes to ensure free-flowing escalation and information within the company.
- Determine root cause of issues and communicate appropriately with internal and external clients.
- Monitor and manage Trouble Ticket queue and help as needed to keep open tickets to a minimum.
- Cross train Help Desk support staff on operational procedures and troubleshooting techniques.
- Ensure the department processes are followed and up to date.
- Work under very limited supervision with a role in decision making.
- Preserve and grow your knowledge of Help Desk and Operations procedures and services.
DESIRED QUALIFICATIONS
- Associates degree with, or proven Help Desk Technician II or above comparable experience.
- Ability to motivate and direct staff members and subordinates
- Strong understanding of the organization's goals and objectives
- Proven analytical and problem-solving abilities
- Excellent knowledge of Microsoft and Apple products
- Exceptional written and verbal communication skills. Experience in dealing with difficult interpersonal situations regarding support issues.
BENEFITS & PERKS
IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:
- Medical, dental, and vision insurance, AD&D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.
The salary range for this position is $74,000.00 - $110,000.00
Starting salary will depend on level of experience
*This position requires on-site working at our office in West Des Moines
WHAT DEFINES US
Our vision is to provide peace of mind in the moments that matter.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!
