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SalaryJob Overview:
As an IT Support Technician, you'll be responsible for providing exceptional customer service and support end user technology and maintain 100% availability of all IT related systems and software.
Your Responsibilities:
- Responsibilities include, but not limited to fielding calls/chat requests, remote assisting users across Austin and San Antonio, troubleshooting hardware, software installation, service and maintain printers, help address user questions, deploying new user setups, and working with VOIP phones.
- Prioritizes and appropriately escalates issues to assure timely problem resolution.
- Coordinates and interacts with other IT teams and functions as a liaison between IT and users to communicate end-user needs and unsure effective solution are implemented.
- Coordinates implementation, installation and training.
- Maintains records via shared knowledgebase of work activities and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources.
- Coordinates contact with Vendors as needed to assist with support activities.
- Offer timely technical support and teach associates how to utilize computers correctly.
Skills & Qualifications:
- High School Diploma or GED equivalent required.
- Associate Degree/Bachelor's Degree and/or related certification preferred.
- 1-2 years' experience in a Corporate environment preferred.
- Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
- Up-to-date knowledge of the latest IT and software trends.
- Strong Customer Service.
- Ability to work well with people.
- Ability to quickly establish good working relationships.
- Capable of working without day-to-day direction from supervisor but knows when to solicit input.
- Ability to train, educate, and problem-solve with staff.
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
- Ability to work with sensitive and/or confidential information.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation:
$20-23 per hour
$20-23 per hour
