It Support Associate

About Capital Good Fund
Capital Good Fund (“Good Fund”) is a nonprofit, U.S. Treasury-certified Community Development Financial Institution headquartered in Providence, RI. Founded in 2009, our mission is to create pathways out of poverty and advance a green economy through inclusive financial services. Good Fund employees are committed to using financial services to transform the lives of those we serve.
Job Description/Responsibilities
The role of IT Support Associate is vital to our organization’s operations as a mission-driven online lender. This position is responsible for supporting the IT Department with routine troubleshooting, user support, and administrative/development tasks, as well as managing certain responsibilities such as software license/technology inventory, equipment provisioning, and vendor communications regarding troubleshooting. The IT Support Associate will have the opportunity to assist with a wide variety of projects and gain experience in several systems, including Salesforce.com. Depending on experience, skills, and interests, additional responsibilities may be added. This is an excellent opportunity for someone new to the IT field, or for an experienced individual looking to shift into the social impact sector.
In this role, the IT Support Associate will:

• Provision and de-provision technology for users
• Configure and maintain systems in compliance with prescribed security standards
• Support management with security monitoring, auditing, and policy enforcement across the organization
• Maintain inventory of Good Fund devices and keep them up to date
• Asset management
• With the C-Suite, General Counsel, and the Sr. Director of IT, review Department Handbooks to ensure compliance with our ISP
• Provide administrative support to the IT department, including
• Filing/Managing paperwork, forms and license agreements
• Shipping; coordinating device purchase & repair

• Coordinating communications with managed services partners on advanced troubleshooting; providing assistance and support to vendors or staff in a timely and efficient manner
• Administer user accounts and software licenses
• Administer cloud phone system
• Responsible for addressing routine hardware and software performance issues, and coordinating repairs
• Troubleshoot and resolve IT helpdesk tickets in a timely manner
• Assist the IT department with routine administration and troubleshooting tasks
• Support the team as needed with organization-wide technology initiatives such as software migration, implementation, and integrations
• Additional duties and responsibilities may be assigned as needed

About You
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.
Required Skills, Knowledge, and Abilities

• Be a self-starter with an impeccable eye for detail
• Be a continuous learner and open to working in unfamiliar development environments
• Have one to three years experience in IT support or help desk
• Experience with network troubleshooting
• Ability to explain technical concepts to end users in understandable terms

Preferred Skills, Knowledge, and Abilities

• Experience in Salesforce administration or development
• Degree or equivalent experience in network administration and solutions
• Experience with Active Directory or Azure AD

Training and Compensation
The IT Support Associate will receive extensive training on all of Capital Good Fund’s products, services, policies, procedures, and technology.
This is a full-time forty-hour-per-week position. The IT Support Associate will earn an annual salary of $56,285.
In addition, the IT Support Associate will receive a competitive benefits package that includes a 401(k) plan with an employer match of 3% of gross earnings with a minimum contribution of 1%, medical insurance with a $500/month employer subsidy, dental insurance fully covered by employer for routine dental care, 5 paid personal days per benefit year, 15 vacation days in the first year on staff, and the opportunity to apply for personal loans of up to $2,000 at 0% interest. Company perks include supervisor-approved opportunities to work from home, flexible scheduling, and 14 paid holidays!
How to Apply
Please send a one-page cover letter and accompanying résumé to jobs@capitalgoodfund.org.
Any offer of employment is contingent upon completion of a background check.
Capital Good Fund is committed to creating a diverse environment and is proud to be an equal opportunity employer. Good Fund welcomes every protected characteristic including: race, color, religion, sex, gender, sexual orientation, or gender identity. All are encouraged to apply.

Job Type: Full-time

Pay: $54,120.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person