It Specialist

TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for clients. We value our team, offering work-life balance, excellent benefits, and career growth. Join us and immerse yourself in a rewarding experience like no other.

We are currently seeking an IT Specialist who is ready to join our PNSY team. This position is in located in Kittery, ME.

Responsibilities:

Provide customers technical support by coordinating software, hardware, network, and security issue resolution.

Install, configure, maintain, and troubleshoot IT systems and peripherals.

Provide informal technical computer assistance/operating instructions to customers both in person and over the telephone.

Provide support and maintenance necessary to ensure effective and efficient IT system performance and security.

Assess and escalate IT issues to the NMCI when resolutions cannot be provided to the customer.

Coordinate and resolve technical issues with NMCI, as required.

Research and solve problems in response to customer reported incidents and problems relating to IT issues.

Proactively identify opportunities to improve technical support and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries.

Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.

Research, evaluate, and provide feedback on problematic trends and patterns in technical support requirements.

Update and maintain problem tracking and resolution databases (e.g., IT Help Desk ticketing system).

Operate IT tools and systems, including navigating IT systems to: search for, retrieve, or access data or information; organize data clearly; and/or output data in usable and user-friendly format.

Enter accurate customer data into IT systems such as SharePoint IT Help Desk; guide customers in the use of IT systems related to the organization's operations. Open, monitor, resolve, and close customer tickets.

Assess and provide assistance to command personnel on IT related service requests received from within and outside the command and track each one as they move through each phase of resolution.

Prepare formal requests and reports for request processes that must be sent out of the IT division.

Assess the impact of IT related requests to ensure they are addressed correctly and in the most expedient manner.

Provide various information systems solutions support that bridge the gap between organization mission and existing government technical capabilities.

Provide support to install network copper/fiber cable and coordinate with other local activities to install power as required.

Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked.

Review and monitor incoming/outgoing messages for format, addressees, regulatory or procedural errors, security violations, etc., ensuring procedures utilized adhere to communications directives and security regulations, procedures, and techniques.

This is a full time, salaried, exempt position.

Qualifications:

This position requires an Active CompTIA Security+ Certification

Six months to a year of Customer support experience and six months to a year of general IT experience.

Windows 10 Knowledge

Government granted security clearance required.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business with staff located in VA, MD, DC, NC, HI and CA. We provide Mission and IT Support Services to a wide range of DoD clients. At TQI Solutions, our aim is to surpass customer expectations through results-oriented services and solutions that ensure mission success. We take pride in fully embracing our clients' missions as our own and consistently delivering world-class technical solutions. Our team comprises dedicated problem solvers who prioritize building lasting and mutually trusting relationships with our customers.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.