It Service Operations Manager

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description
As an Information Technology (IT) Service Operations Manager, you will be responsible for working within the framework of a team and performing the following activities:

• Develop and enhance global Information Technology Infrastructure Library (ITIL) processes
• Monitor, analyze, and report statistical information related to Key Performance Indicators (KPIs), and propose enhancements to enhance departmental efficiency and effectiveness
• Prepare comprehensive documentation outlining processes and roles
• Take on the role of Incident Manager initially and establish an efficient incident and problem management process to enhance incident response
• Utilize IT Service Management (ITSM) tools like ServiceNow to design workflows and enhance service delivery

Position Requirements
This position requires the following skills and attributes:

• Bachelor's Degree in IT or Business, or equivalent relevant experience
• Possess an ITIL Foundations certificate
• Minimum of two years of experience in the IT service management field
• Exhibit excellent written and verbal communication skills in English
• Demonstrate the ability to effectively manage and prioritize workload while utilizing available resources
• Display a willingness and adaptability to handle new situations and adjust objectives, if needed

Preferred
The following skills and attributes are preferred:

• ServiceNow experience
• Relevant IT technical training or certifications
• Work experience in an international environment

Benefits
The base compensation range for this role is $65000 - $104000 / year for the position in California. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries in California based on the date of this job posting. Your recruiter can share more about the specific salary range compensation package during your hiring process.
Please understand that the compensation range may be modified in the future. Each amount of pay is considered to be wages or compensation once such amount is earned and determinable. The amount and availability of any bonus, commission, benefit or any other form of compensation may be modified at the Company's sole discretion, consistent with the law.
The total compensation package for this position may also include [bonuses and/or other applicable incentive compensation plans].
Our total reward package also includes the following:

• Training and mentorship with ongoing learning and development courses
• On-campus wellness activities
• Comprehensive medical and dental and vision coverage
• Education reimbursement program
• 401(k) program with discretionary employer match
• Generous vacation accrual and paid holiday schedule

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.