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Form of workHelix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.
The Junior Service Desk Intern will have the responsibility of assisting users on various hardware and software related issues. This position will also provide support to all employees over the phone, face-to-face, or electronically.
DUTIES & SCOPE:
- Identify, research, and resolve technical problems
- Respond to telephone calls, instant messages, email and personnel requests for technical support
- Track and document all IT Support Tickets using a helpdesk ticketing system
- Prioritize all incoming support requests and assign to the appropriate resource
- Support, monitor, test, and troubleshoot hardware and software problems
- Recommend and schedule repairs, via vendors or hands-on
- Image, install and configure workstations based on company needs and requirements
- Create and maintain master install images for all endpoints
- Provide support for printers, copiers, scanners, and mobile devices
- Create and maintain inventory documentation on all IT related hardware and software licensing
- Provide end user support for IT-managed applications and software
- Perform other duties or special projects as requested related to area of responsibility
QUALIFICATIONS:
- General knowledge of Microsoft Windows XP, Vista, Windows 7/8.1/10
- General knowledge of Microsoft Office Suite 2013 & 2016
- General knowledge of Microsoft Office 365 environments, including Exchange online
- General knowledge of Video Conferencing/Instant messaging systems (Skype, GoTo Meeting)
- General knowledge of Endpoint Imaging Systems (Ghost, WDS)
- General knowledge of Adobe Acrobat/Reader, Bluebeam, WinZip
- General knowledge of helpdesk systems, remote support tools (ManageEngine, GoTo Assist)
- Ability to perform remote installation and troubleshooting of endpoints and peripherals
- Ability to support mobile devices (iPhone, Android)
- Ability to work independently, set priorities and achieve results
- Must be assertive, resourceful, and open to asking questions.
The starting hourly pay for this role is between USD $18.00 and $20.00 per hour. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
