It Service Delivery Specialist

This is an IT Support position within the US Enterprise IT Team with the following main responsibilities:
Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels.
Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Position based on site at the Eden Prairie, MN location.

PRINCIPLE FUNCTIONAL RESPONSIBILITIES

Respond to software or PC related issues in our manufacturing lines and fix, triage or escalate them as appropriate.
Build and maintain collaborative relationships with our production, technician, and engineering staff.
Communicate, and coordinate, when necessary, floor support activities and initiatives
Document production support issues and procedures as needed to reduce rework and increase the knowledge on our team.
Interface with our local and corporate IT teams to resolve and escalate issues when appropriate.
Help identify innovations that reduce the time or work associated with support tasks.
Help implement large scale infrastructure projects.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS

Bachelor’s degree in Business, Information Systems, Computer Science or related field and three (3) years of experience
Intermediate-level understanding of troubleshooting Microsoft operating systems
Basic knowledge of computer networking
Strong organizational skills
Proficient with MS Office applications (ie Office 365)
Legal authorization to work in the United States -sponsorship will not be provided for this position.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

3 plus years of Experience troubleshooting problems at other levels of the IT stack (networking, PC hardware, PLCs)
Experience using programming/scripting languages to automate routine tasks.
Experience with Service Now (SNOW)
Experience working with Active Directory

WHO YOU ARE:

You understand the importance and interdependence of internal customer relationships. You partner with others to get work done. You manage uncertainty with confidence. You provide calmness and productivity, even when things are unclear. You display a can-do attitude in good and bad times.

Position based on site.

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.