It Sap Delivery Manager

IT SAP Delivery Manager

Position ID:     req47010
Sector:     BA North America
Functional Area:     Tech

Location:     Charlotte Office

Number of Openings:         1
Employment Type:     Permanent

POSITION DESCRIPTION:

Be part of somethingbigger. Decode the future.

At Electrolux, aleading global appliance company, we strive every day to shape living for thebetter for our consumers, our people, and our planet. We share ideas andcollaborate so that together, we can develop solutions that deliver enjoyableand sustainable living.

Come join us as youare. We believe diverse perspectives make us stronger and more innovative. Inour global community of people from 100+ countries, we listen to each other,actively contribute, and grow together.
Join us in our excitingquest to build the future home.
All about the role:
The SAP Service Delivery Manager for BA NA isresponsible for the overall delivery of SAP & HR applications support andmaintenance services provided to business users and process owners within BANA. As Service Delivery Manager you act as the primary operational contactpoint SAP key users, Business Process Owners, HR and IT Solutions teams. TheService Delivery Manager is also responsible for driving coordinationinternally within the IT organization and other stakeholders with the objectiveto optimize quality of service to the user community.  
Success in the position requires you to have highservice focus and a strong customer experience mindset. You are acting withhigh sense of urgency, prioritize according to business impact and take thelevel of ownership required. You are also driving continuous improvement insupport operations joint service delivery partners and internal IT teams.
What you'll do:

• Manage the overall delivery of application support and maintenance services provided by external delivery partners. This include adherence to operational service levels and a day-to-day high-quality delivery.
• Manage escalations from key business and IT stakeholder and make sure such are prioritized and addressed appropriately.  When required take ownership driving progress for complex problems in highly urgent situations and serve as cross team integrator.
• Manage operational support forums with BA NA Key User groups and Application teams including any required communications versus Business and IT stakeholders.
• Manage the inclusion of new or enhanced application scope to the existing application support portfolio making sure transitioned solutions are stable and support entities are ready to handle steady state delivery.
• Responsible for Delivery Management, Process Management, Change Control, Problem Management, Incident
• Management, and Service Management for systems as required.
• Represent the SAP & HR IT support for BA NA in the larger global framework and work with representatives from other BA ITs and Global IT teams when required.
• Drive innovation agenda SAP & HR applications support in BA NA to establish improved ways of working with the objective to achieve improved end user experience but also to realize operational and cost efficiencies.
• Partner with HR on their solution initiatives to create roadmaps, investment plan, budget, project execution.
• Fully responsible for driving technical issue resolution in coordination business SMEs and the AM&D team, escalating as necessary.
• The IT Manager will also work closely with global teams and be responsible for coordinating system upgrades, regression testing and other activities as required.

Qualificationsrequired:

• Bachelor degree in IT/Computer Science
• At least 5 years previous experience in leading roles within SAP service or project/program delivery. 
• 10+ years of total SAP-ECC experience with specialization in any one or more SAP Module
• Experience in HR applications like Workday, Cornerstone, UltiPro
• Experience of at least 3-4 SAP & HR Projects including Implementations, Rollouts, Upgrades etc.,
• least 5-6 years of deep, leadership experience in Application Management Services & Development for a large organization with SAP as the core platform

Where you'll be:

This position will be based at our corporate NorthAmerican headquarters in Charlotte, NC.

Benefits highlights:

• Hybrid work model
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

As part of Electrolux, we will continuously invest inyou and your development. There are no barriers to where your career could takeyou.

COMPANY DESCRIPTION
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.