It Resource Management & Tracking Manager

Job Description

We have an exciting opportunity for an IT Resource Management & Tracking Manager to join our growing team and help lead our business and technology transformation. If you are a seasoned IT leader with experience in managing strategic program financials, C-level executive updates, budget planning and forecasting, analysis, and tracking, of OPEX, CAPEX, headcount and HDW/SW tracking and reporting. In this exciting role, you will be challenged with the opportunity to re-imagine every aspect of Resource Management and tracking. You will have an IT program and management experience, someone excited about re-imagining and evolving a technical organization through operational excellence.

This position reports directly to the Director, IT Portfolio & Budget Management.

As an IT Resource Management & Tracking Manager, your duties and responsibilities are:

• Support CTO leveling resource planning and forecasting for headcount and HW/SW management
• Build budgets for OPEX, CAPEX, headcount and HW/SW using detailed models to drill down to specific areas of focus. Focusing the drill down of incurred cost to specified levels of managerial responsibility, by strategic program.
• Build forecast and best view on a quarterly basis, considering approved overlays, adjustments and opportunity and risk
• Provide managerial reporting comparing actual results to budget and forecast, providing variance explanation and analysis
• Evaluate opportunity and risk, communicate the same to management, identify corrective action or process improvement to create financial and operational efficiencies, implement process improvement
• Identify relevant areas for trending analysis, report trending and provide opportunity and risk assessment based on the same. Always focusing on the overall goals and objectives of the entire organization.
• Identify constructive alternatives to reporting results if they do not currently exist in current systems. Specifically, defining where and how detail is identified and pulling all information into a singular location to develop a standardized reporting mechanism which is repeatable.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in IT, Business Management or related field
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 8+ years of experience managing IT resource tracking and SOW management
• Understanding of core IT infrastructure and service concepts
• Strong oral and written communication skills
• Demonstrated experience communicating effectively across organizational structures and multiple management levels
• Exemplary communication skills, managing conflict, escalations, negotiating compromise and influencing others
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
• Experience with procurement of IT services and software

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Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice