IT Receptionist

Job Description: IT Receptionist

About you:

· You have a outgoing and friendly personality.

· You love multi-tasking in a fast pace work environment.

· You love assisting clients with a variety of business backgrounds.

· You have great communications skills.

About Devfuzion:

· Is one of the largest provider of IT and Cyber Security Managed Services in the Tri-Cities market

· Growing team of professionals with backgrounds from multiple industries

· Committed to providing our employees with the best benefits and coverages in the area

· Dynamic customer environment serving over 2,000 end users each month

The Job:

Devfuzion is a fast-paced Technology company looking for the best Receptionist to work in the Tri-Cities, WA. The Receptionist is responsible for answering incoming calls from clients and assigning the correct team member to that service call. The candidate must be able to clearly and effectively communicate technical requests to the tech team, work well in a team environment, and always demonstrate a professional work ethic .

Duties:

· Primary employee to answer all incoming calls from clients.

· Gather all information to input into ticketing system.

· Assign tickets to tech team members.

· Perform audits of open tickets to assure response times are being met.

· Other duties may be added and/or assigned as needed

Experience:

• Windows Operating System
• Office Products (Outlook, Word, Excel, etc...)
• Strong customer service and communication skills.
• Strong multi-tasking skills.
• High School Diploma or equivalent.

Benefits:

• Competitive salary based on experience and qualifications

• Health, Vision, Dental, and Life benefits

• Full on the job training & support

• Fun working environment and culture

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person