It Project Coordinator

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
ECI is seeking a highly motivated, dynamic, high-energy professional to join our Professional Services team focused on IT project coordination and success. This position will have the responsibility of coordinating and supporting new customer onboarding and aftermarket projects. Working at ECI is an opportunity to work in an established growing company and fast paced work environment that provides challenging, creative, and interesting work, as part of a professional team. As an IT Project Coordinator, you are responsible for successfully completing a variety of daily tasks to support the Professional Services team, including the entering of new requests, assigning of resources, scheduling projects, and acting as a key customer liaison.
Responsibilities:

• Communicate, coordinate, and build relationships with customers by providing a high level of customer service via email and phone
• Manage all scopes of active projects, ensuring they are delivered on time and on budget
• Understanding the business needs of the customer in order to assign the best resource for the project based on skill set, geography, availability, etc.
• Adequately selecting of resources to meet margin targets for the project.
• Responsible for driving scheduling of resources to meet revenue and forecast targets
• Manage multiple consultant schedules at a time and maintain most efficient capacity planning for them
• Working with customers to drive to resolution any disputes regarding project schedules & budgets
• Hosting internal/external meetings when project issues arise
• Assist with revenue reconciliations against NetSuite data and Certinia project data
• Improve customer processes and procedures geared towards maximized product utilization and satisfaction

Knowledge, Skills, Ability, Education & Experience:

• A Bachelor’s degree with a major in business administration, business information systems, construction management, accounting, finance or a relevant discipline is required.
• Excellent written and verbal communication skills.
• Outgoing personality comfortable with written and verbal communication internally and directly with the customer
• Ability to draft and edit communications in Microsoft Word, and Excel, along with digital housekeeping related to file storage and document organization
• Self-motivated and the ability to work independently as well as work effectively in a team environment
• Multitasker with the ability to focus on small and large tasks interchangeably
• Strong in understanding the problem, capable of locating the skill or resource needed for the solution, and communicating those details both internally and externally to complete the task
• Independently takes notes, tracks progress, and follows up on all project details
• Ability to manage customer needs and set proper customer expectations
• Strong analytical, problem solving, organizational, and project management skills
• Excellent typing and computer skills, and proficient with Microsoft Office applications
• Excels at operating in a fast-paced environment
• Product and/or industry expertise

#LI-REMOTE
#LI-CV1
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Paid time off, Volunteer time off