Address
Form of workSalary: $109,990.40 - $167,918.40 Annually
Location : Arlington, VA
Job Type: Full-Time Permanent
Job Number: 1040-24D-DHS-NP
Department: Department of Human Services
Division: DHS Information Systems
Opening Date: 12/11/2023
Closing Date: Continuous
Position Information
Are you a customer service-oriented technology manager with a background in design, development, and production support of custom developed applications?
The (DHS) is seeking a hands-on IT Program Manager to provide day-to-day guidance, performance management, project management and mentoring for the Applications Development Team. This position will manage the Applications Development Team to custom-built complex applications that manage client and financial information including HIPAA compliance, key financial operations, reporting, and integration with various local, state, and federal systems. Additionally, this position will lead business requirement gatherings and analysis, review systems architecture and design against business requirements and goals, and gain business partnership agreements to move forward.
To learn more about DHS services, please click
Specific duties include:
Selection Criteria
Minimums:
Substitution: Relevant work experience may substitute for the degree requirement on a year-for year basis.
Desirables: Preference may be given to candidates with the following:
Special Requirements
Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.
A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Must complete pre-hire federal background check and State of Virginia Central Registry check.
Additional Information
Work hours: Monday - Friday with some flexibility and teleworking as agreed upon with the supervisor.
Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email .
Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.
Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:
Paid Leave: Vacation leave is earned at the rate of five hours biweekly (part-time is prorated). Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.
Health and Dental Insurance: Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.
Life Insurance: A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.
Retirement: The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.
For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.
Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.
Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.
01
What is your highest level of education?
02
How many years of experience do you have as a technical practitioner (software or database development) in custom software development?
03
Please indicate which of the following applications/tools you have used. Please check ALL that apply and be sure that it is reflected on your application:
04
Please use the space below or attached a cover letter to your application describing your experience with the following (if you do not have this experience please write N/A):
05
Select all of the following you have experience with:
Required Question
Location : Arlington, VA
Job Type: Full-Time Permanent
Job Number: 1040-24D-DHS-NP
Department: Department of Human Services
Division: DHS Information Systems
Opening Date: 12/11/2023
Closing Date: Continuous
Position Information
Are you a customer service-oriented technology manager with a background in design, development, and production support of custom developed applications?
The (DHS) is seeking a hands-on IT Program Manager to provide day-to-day guidance, performance management, project management and mentoring for the Applications Development Team. This position will manage the Applications Development Team to custom-built complex applications that manage client and financial information including HIPAA compliance, key financial operations, reporting, and integration with various local, state, and federal systems. Additionally, this position will lead business requirement gatherings and analysis, review systems architecture and design against business requirements and goals, and gain business partnership agreements to move forward.
To learn more about DHS services, please click
Specific duties include:
- Automating the purchase of services for Virginia Department of Social Services programs;
- Creating new tools and perspectives on the DHS model for integrated services;
- Establishing and maintaining industry best practices for all areas of software development and support, assuring products delivered to the business are appropriately secure, usable, scalable, extensible, and reliable;
- Creating a climate of continuous learning and development for team members;
- Developing and executing strategies for the sustainability of the team and services to ensure the optimal use of staff and contract resources as well as succession planning;
- Managing daily operations and support; providing prompt resolution of all user issues affecting production;
- Managing software patches and upgrades, scheduled and unscheduled maintenance, testing, performance monitoring and tuning, documentation, integration with other systems, etc;
- Coordinating Windows OS, MS SQL, hardware and virtualized machine upgrades with the Department of Technology Services for all DHS related systems;
- Planning and prioritizing application change / enhancement requests to best meet DHS goals;
- Developing project plans that communicate objectives, deadlines, and costs to line of business, technical staff, and third parties (other IT support, vendors);
- Managing the triple constraints of time, cost, and scope for the team (across multiple projects, divisions, and priorities); and
- Developing and applying functional knowledge of DHS client service delivery;
- Strong project and task management skills;
- Effective oral and written communication skills to gather information regarding business needs, generate reports and engage, influence and articulate technical business issues and solutions to a variety of stakeholders;
- Excellent analytical, problem solving and decision-making skills within functional and technical areas;
- Effective people management and hands-on technical skills demonstrating the ability to lead a team of specialists utilizing best practices in application management and support services; and
- Proven ability to interpret functional/business requirements into technical options and solution designs/architectures, as well as timelines and costs for implementation, including deployment recommendations.
Selection Criteria
Minimums:
- Bachelor's degree in software engineering, computer science, information systems or related field; and
- Significant and progressively responsible experience as a technical practitioner (software or database development) in custom software development in a .NET (desired) and SQL Server (required) environment which included managing large IT programs from beginning to completion and coordinating or supervising the work of others.
Substitution: Relevant work experience may substitute for the degree requirement on a year-for year basis.
Desirables: Preference may be given to candidates with the following:
- Experience of technical team leadership including translating functional requirements into technical options and implementations;
- Significant project management experience through the systems development lifecycle;
- Demonstrated knowledge of change management and support of a major application in production, including job scheduling and operational alerts;
- Functional experience in automating financial processes and systems; and/or
- Ability to upgrade, troubleshoot and implement new systems/applications.
Special Requirements
Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.
A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Must complete pre-hire federal background check and State of Virginia Central Registry check.
Additional Information
Work hours: Monday - Friday with some flexibility and teleworking as agreed upon with the supervisor.
Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email .
Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.
Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:
Paid Leave: Vacation leave is earned at the rate of five hours biweekly (part-time is prorated). Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.
Health and Dental Insurance: Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.
Life Insurance: A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.
Retirement: The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.
For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.
Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.
Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.
01
What is your highest level of education?
- High School Diploma/GED
- Some college
- Associate Degree
- Bachelor's degree in software engineering, computer science, information systems or related field
- Bachelor's Degree in unrelated field
- Master's degree in software engineering, computer science, information systems or related field
- Master's degree in unrelated field
02
How many years of experience do you have as a technical practitioner (software or database development) in custom software development?
- Less than 1 year
- 1 Year but less than 2
- 2 Years but less than 3
- 3 years or more
03
Please indicate which of the following applications/tools you have used. Please check ALL that apply and be sure that it is reflected on your application:
- SQL Server
- SQL Server: SQL Server Integration Services (SSIS)
- SQL Server: SQL Server Reporting Services (SSRS)
- SQL Server: .Net
- SQL Server: Visual Studio
- SQL Server: C#
- HTML
- Microsoft Power Apps
- Azure Cloud Based Platform
- Artificial Intelligence (AI) Tools
- None of the above
04
Please use the space below or attached a cover letter to your application describing your experience with the following (if you do not have this experience please write N/A):
- Working in a .NET environment and/or use of SQL Server;
- Leadership responsibilities on two significant technical work projects emphasizing your contributions to the focus of the project, customers served, business partnerships developed, work accomplished, and design tools used;
- Managing change and supporting a major application in production including job scheduling and operational alerts; and
- Job automation tools and processes.
05
Select all of the following you have experience with:
- Technical team leadership including translating functional requirements into technical options and implementations
- Project management through the systems development lifecycle
- Change management and support of a major application in production, including job scheduling and operational alerts
- Automating financial processes and systems
- Upgrading, troubleshooting and implementing new systems/applications
Required Question
