It Operations Technician Ii- Weehawken, Nj

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with Lumen to one of our largest financial customers.
The position is based at our client's site in Weehawken NJ. Work shift is Tuesday - Saturday 4:00 PM - 12:00 AM
The Main Responsibilities

• Demonstrate a thorough understanding of monitoring tools
• Demonstrate understanding of customers' applications and components associated with each application.
• Single point of contact for all customer communications and escalations.
• Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI), and Server support documentation for Network Operations Center (NOC).
• Rack, stack, and cable equipment as needed.
• Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
• A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours

Essential duties:

• Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer, and Nextgen Domain Operations per escalation matrix.
• Act as the first line of contact for all Trouble Ticket issues, maintain the shift log, and deliver the report to the customer's distribution list.
• Create and follow up to change requests, incidents/Break-fixes, and perform other scheduled activities within the SLA requirements.
• Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Crown Castle), market data providers (ICE, NASDAQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
• Provide input to shift reports and coordinate the handover of incomplete activities to the next-shift
• engineers.
• Do periodic physical checks of the cages at NJ2x and NJ3 data centers to look for anomalies in server, network, and facility infrastructure.
• Coordinate and store all IT equipment with Lumen shipping department.
• Maintain vendor and visitor contact lists, and escort authorized visitors to the cage (with backup provided by other Lumen on-duty local or remote NOC personnel).
• Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor.
• Maintain inventory of spare parts for Network and Server equipment.
• Occasional emergency restarts of equipment in the data center, as needed.

What We Look For in a Candidate
Qualifications

• Technical knowledge and understanding of basic network design and iOS commands.
• Experienced with various monitoring tools and ability to perform basic troubleshooting
• Racking, stacking and cabling of equipment
• Excellent phone and written communication skills
• Self starter requiring to work with little or no direction
• Ability to handle multiple tasks and responsibilities
• Ability to follow through and bring closure to open incidents
• Ability to maintain professional demeanor under pressure like conditions
• Ability to travel between sites located in North Jersey.

Desired skills:

• Certification(s) in areas of expertise MCP, CCNA or higher

Education or Equivalent Experience:

• Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry

Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$69713 - $87141 in these states: NJ
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Requisition #: 331272
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
60207
Salary Max :
87141
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.