It Operations Specialist I

At American Bank, our philosophy is simple. We’re an independent bank focused on building personal connections with our clients, delighting them with our service, and providing a full range of forward-thinking products and solutions built around their specific goals. That is how we’ve been doing business since 1970, and it’s how we’ll approach our client relationships as we continue into the future.

American Bank is growing, and we need talented, smart, and dedicated professionals to help us continue expanding. If you’re interested in forming lasting client relationships and working with the best bankers in the Lone Star State, let’s talk.

We’re looking for an IT Operations Specialist I to handle end user requests, routine branch/department and enterprise technology support, and assists with other IT projects as directed. Our ideal candidate is reliable, dependable, self-motivated and eager who possesses strong organizational and communication skills and the ability to handle and prioritize multiple work tasks. As an end-user Operations Specialist, you’ll proactively monitor for potential issues, document work orders and record-keeping, problem-solve and troubleshoot, respond to incidents, and maintain security and confidentiality.

Responsibilities

• Respond to requests for support in a timely and courteous manner

• Provide remote support and resolution for end-user technology, including, but not limited to: desktop computers, laptops, software, and printers and scanners

• Partner with other in-house staff members to resolve computer hardware and software issues

• Proactively monitor to identify potential issues and escalate issues as appropriate

• Problem-solve, troubleshoot, and recommend solutions to enhance end-user technology

• Actively respond to urgent incidents/outages/disruptions, understand disaster recovery policies and practices, and participate in disaster recovery testing

• Maintain strict confidentiality on bank information and adhere to all bank policies

• Support multiple bank locations to complete support tasks and/or perform other duties and special projects

Qualifications

• Must be a reliable, dependable, self-motivated, and eager team player

• Working knowledge of end-user technology including: desktop computers, laptops, software, peripheral devices, TCP/IP, network printing, antivirus software, Microsoft products and Active Directory

• Strong organizational skills and the ability to manage and prioritize multiple work tasks

• Bachelor’s degree in related field required. Related/equivalent experience will be considered. Related certifications preferred

• Exceptional written and verbal communication skills

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

American Bank offers competitive pay, comprehensive health coverage for you and your family, matching 401(k), tuition reimbursement, referral bonuses, paid holidays, generous paid time off, an exciting and unique culture, opportunities for career growth, and more! American Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.