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Form of workJob Description
IT Lead Service Desk
SUMMARY:
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.
About the company and opportunity:
- Our client is an established nonprofit company with over 40years in the business.
- Advancement opportunities and they love to promote from within
- Energetic technology team that loves to support and grow together
- Excellent benefits package and yearly raises
- Family-oriented and casual working environment
- Company gatherings and events for employees
DUTIES AND RESPONSIBILITIES:
- Manage the help desk team and evaluate performance.
- Ensure high-quality customer service while promoting end-user satisfaction through managing the helpdesk and technology support process.
- Maintain IT asset inventory.
- Ensure customer service is timely and accurate daily.
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards.
Minimum Requirements:
- Worked in Help Desk and helped build a team
- Active Directory
- Azure
- Leadership Experience
- Certifications is a plus
- Degree is a plus
CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management.
CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!
CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!
