It Intern - User Support

Summary
The IT intern should be ambitious about technology and service excellence with a future career goal in Information Technology. The selected student will have a primary placement within User Support. Recommended class schedule would allow for the intern work at least two days each week for at least four hours per day for at least 6 months or until graduation or business needs change.
Duties and Responsibilities

• Assist users and IT staff to resolve computer, telephone and mobile device problems
• Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence
• Image, test and deliver computers to end-users
• Utilize, create, and submit updates to Knowledgebase articles
• Support ongoing rollouts and special projects
• Other duties, as assigned

Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).
Education and/or Experience:
Required:

• Current sophomore, junior or senior student pursuing a Bachelor's in Computer Science, Information Technology, IT Security or related IT discipline
• Strong analytical and problem solving skills
• Ability to learn new concepts and technology quickly

Preferred:

• Experience installing and configuring operating systems and applications on PCs
• Previous IT internship

Other Skills and Abilities:
The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer