IT Intern (Full Time) - Houston, TX

A&C Plastics is seeking a full-time, onsite, Information Technology Intern for our fast-paced office.

A&C Plastics is a values-based plastic distributor that has been in business for 50+ years. We are looking for a smart and success-driven IT Intern to help us continue to grow. Our ideal candidate is a professional, outgoing person with an entrepreneurial mindset. Are you personable? A good communicator? A problem solver? If these traits sound like you, our IT Internship is a great place to continue your Information Technology career. We would love to start the conversation today.

HOURS: Monday – Friday, 8:00am to 5:00pm.

COMPENSATION: $20 per hour – Benefits are not included

WHAT WINNING LOOKS LIKE:
** PLEASE NOTE: THIS IS AN ONSITE POSITION - WE DO NOT OFFER REMOTE WORK

• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide in-person support in diagnosing hardware and software issues and troubleshooting activities
• Document all processes in reference manuals for training and guidance
• Respond to user support requests, take measures to fulfill requests and troubleshoot problems and help develop solutions
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Participate in the development of software applications
• Handle researching options and research computer bugs and their solutions
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT-related documentation and make sure that all IT supplies are available
• Provide users with ongoing assistance in their information technology problems
• Coordinate meetings and projects between our internal IT team and external groups
• Provide support in setting up end-user training activities
• Handle infrastructure administration activities such as server and storage capacity handling and directory services management
• Develop incident response procedures and assist with business intelligence development activities
• Provide support for phone system hardware and administration
• Perform routine check-ups on existing hardware and devices
• Understand how to track and document physical hardware inventory and report on the status of inventory

SKILLS/ REQUIREMENTS:

• Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization
• Must be available and willing to commit at least six (6) months initially for an internship. This could potentially turn into a permanent full-time position if all goals are successfully met throughout the internship
• Minimum of two years of college or trade school education in a business, communications or computer related field with minimum of 3.0 GPA or above
• A basic understanding of computer network cabling and network file and print services
• Must be able to lift 25 pounds
• Proficiency in computer applications:
  • Microsoft Excel – Manipulation of data; transferring data; development of charts and tables
  • Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals
  • Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals
• Conducting research via internet browser
• ERP Systems (Epicor/P21 is a Bonus)
• Salesforce or other CRMs
• Ability to prioritize tasks and efficiently manage time
• Ability to exercise good judgment and effectiveness in working with a high performing team
• Ability to research, learn, and understand new concepts on your own
• Strong oral and written communications skills
• Ability to respond effectively to inquiries or complaints
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to maintain professional (business casual) dress and grooming
• Ability to furnish documentation proving your eligibility to work in the United States

Both drug screen and background check will be conducted.