Address
Form of workWHO WE ARE
Founded in 1985, Seagull Scientific is a provider of software solutions for designing, printing, and automating the production of labels, barcodes, and RFID tags. The Company's software platform - BarTender - is utilized by businesses across all end markets including aerospace, food & beverage, logistics, manufacturing, medical, pharmaceutical, and retail.
You already know BarTender's customers. They're the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart - and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe.
Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
We are headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.
LOCATION
This position is located in Bellevue, Washington, under a hybrid work model. Local candidates only, please.
WHO YOU ARE
You are a proven Helpdesk leader, with experience managing Applications and Helpdesk teams, including a strong understanding of IT infrastructure and systems operations. You are a critical thinker who naturally wants to seize opportunities to develop and optimize work processes while finding ways to simplify, standardize, and automate. You are a collaborative partner, building and leveraging cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in Helpdesk business functions.
WHAT YOU WILL DO
You will be a trusted technologist and business partner, who is responsible for the vision and delivery of innovative technology solutions and services to stakeholders across the organization. This includes capabilities such as Enterprise Architecture, Business Applications Development and management, automation, workflow design and managing the business requirements in a cross functional applications team. You will:
Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.
OUR CULTURE
We are Fair, we are Passionate, we appreciate Excellence and we act as a Team. We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific, LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
#LI-Hybrid
Founded in 1985, Seagull Scientific is a provider of software solutions for designing, printing, and automating the production of labels, barcodes, and RFID tags. The Company's software platform - BarTender - is utilized by businesses across all end markets including aerospace, food & beverage, logistics, manufacturing, medical, pharmaceutical, and retail.
You already know BarTender's customers. They're the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart - and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe.
Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
We are headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.
LOCATION
This position is located in Bellevue, Washington, under a hybrid work model. Local candidates only, please.
WHO YOU ARE
You are a proven Helpdesk leader, with experience managing Applications and Helpdesk teams, including a strong understanding of IT infrastructure and systems operations. You are a critical thinker who naturally wants to seize opportunities to develop and optimize work processes while finding ways to simplify, standardize, and automate. You are a collaborative partner, building and leveraging cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in Helpdesk business functions.
WHAT YOU WILL DO
You will be a trusted technologist and business partner, who is responsible for the vision and delivery of innovative technology solutions and services to stakeholders across the organization. This includes capabilities such as Enterprise Architecture, Business Applications Development and management, automation, workflow design and managing the business requirements in a cross functional applications team. You will:
- Manage our IT Helpdesk team in charge of installation of desktop software, and general technical questions related to hardware/software/network issues.
- Design, develop, implement IT policy and best practices for the organization.
- Identify and act on opportunities to improve and update software and systems.
- Evaluate and recommend tools, technologies, and processes to build a quality employee environment.
- Prepare effective business cases for systems improvements and/or alternative new systems, clearly articulating non-financial and financial benefits and costs, and influencing various stakeholders effectively.
- Periodically calculate the agreed-upon metrics for assessing system and team effectiveness and use these to refine the strategy as needed.
- Manage a team, which includes hiring, performance management, assigning work and training.
- Execute IS budget, licenses, monthly budget reporting and cost effectiveness.
- Assist in building relationships with vendors and creating cost-efficient contracts.
- 5+ years of IT system solutions delivery and customer support experience.
- 3+ years of experience managing a team of technical IT experts.
- Hands on experience holding POC's for new technology, application upgrades and security patches/rollouts.
- Strong written, interpersonal, analytical, and oral communication skills.
- Ability to comfortably and confidently present to all levels within the enterprise and to work with both technical and non-technical individuals.
- Ability to effectively prioritize and execute tasks in a dynamic growth environment.
- Highly self-motivated and directed, with keen attention to detail.
- Ability to influence business and technical leaders in a dynamic environment.
- Other technical duties as assigned.
- Bachelor's degree or higher in Computer Science, or related field, or equivalent experience.
- Experience with Product Lifecycle Management (PLM)
- Experience with SLA, SLO, and metric based evaluations of systems and teams
- Experience with Zendesk, MS O365, Active Directory, Azure/AWS environments
- Compensation for this full-time job is an annual base salary between $94,000 - $141,000 (target starting salary between $95,000 - $110,000), with the potential for an annual discretionary bonus. The specific salary offered to a candidate may beinfluenced by a variety of factors including but not limited to the candidate's relevant experience, education or location.
- Excellent medical, dental, and vision plan
- 401K with 100% employer matching up to 3.0% with immediate vesting
- Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment, with additional accrual increases for years of service
- 8-10 paid company holidays per calendar year
- Company-paid life insurance, short term and long-term disability benefits
- Tuition-reimbursement benefits
- Free parking (Bellevue office)
- Fun staff and team-building activities (greater Seattle area)
- On-site fitness center and deli (Bellevue office)
- Access to green space and Open Space Trail System (Bellevue office)
Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.
OUR CULTURE
We are Fair, we are Passionate, we appreciate Excellence and we act as a Team. We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific, LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
#LI-Hybrid
