IT Help Desk Technician

Why DominionTech?

At DominionTech, we empower businesses and individuals by making IT accelerate their business. We believe in not nickel and diming our partners, being humble, and doing the right thing. If you are someone who recognizes when 'Good enough' isn't good enough' then join us! Our team of likeminded individuals have been supporting our client partners in Vermont and New England since 2001, and we are growing!

You

If you have a passion for figuring out WHAWHN (what happens after what happens next), problem solving and organizational expertise, we want to hear from you. We know that applying for your next career move can be daunting, and worse, the waiting to hear back. We review our applications on the next business day after receipt, so you won't get lost in the shuffle. 

The Team

We are two-year recipient winners of Vermont Business Magazine's Best Places to Work Award, and our scores have incrementally improved year over year; our employees are our business which is why we are so honored to have received these awards. With varying levels of expertise in a vast array of technologies, our team grows together and all work together to find solutions and support our partners as well as each other. 

The Role - IT Help Desk Technician 

The IT Help Desk Technician can be a hybrid role (work from home a couple days a week and in office a couple days a week). The IT Help Desk Technician does occasionally involve traveling to a client site to troubleshoot an issue so willingness and ability to do so is a must (we do reimburse for mileage). DominionTech also has a 1-week on-call rotation every 9-10ish weeks to cover partner after hour emergencies; we compensate the on-call person with a stipend in the next pay cycle.

In addition to having a passion for IT, do you possess the following skills to make a successful IT Help Desk Technician?

• Strong communication skills (including empathy, ability to multitask, and troubleshoot client issues in a quick and efficient manner)

• A professional & friendly demeanor – Must have sense of humor!

• Ability to work independently and with a team

• Be able to organize, establish and rearrange priorities, as well as maintain focus on the bigger picture

• Work unsupervised and demonstrate initiative & velocity 

• Be able to address and resolve basic customer requests/issues & demonstrate a willingness to learn more complex issues to grow with our organization

• Take on new challenges and expand technical skills

Technical experience (you do not have to have experience in all of these, but you must demonstrate some experience, and growth/interest in others):

• Network concepts & applicability

• Firewall/UTM administration

• Window Server Operating Systems

• Current Windows operating Systems

• Antivirus software

• Active Directory, user management

• Office 365 Management and Support

• VOIP configuration and support

• Mobile device management