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Form of workJob Description
Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We are looking for a talented IT Help Desk Manager to join our growing team. You'll be responsible for devising at IT strategy that aligns with our business goals.
- Establish and maintain a responsive IT helpdesk that supports 300+ end users.
- Manage 3+ direct reports.
- Provide vision and direction for the IT department, ensuring technology solutions meet organizational needs.
- Evaluate and manage relationships with external vendors and service providers.
- Develop and enforce IT security policies and procedures.
- Lead, mentor, and manage a high-performing IT team.
- Provide technical support to end-users and resolve IT-related issues.
- Foster a collaborative and innovative work environment, encouraging professional development and growth.
- Oversee the design, implementation, and maintenance of the company's IT infrastructure.
- Ensure the security, availability, and scalability of IT systems.
- Plan, execute, and oversee IT projects from initiation to completion.
- Manage project budgets, timelines, and resources effectively.
- Develop and manage the IT budget, ensuring cost-effectiveness and efficiency.
- Perform other duties as directed.
Qualifications:
- Proven experience (5+ years) in IT management roles, demonstrating successful leadership and strategic thinking.
- Strong technical knowledge across various IT domains, including infrastructure, networking, security, and systems administration.
- Excellent project management skills with a track record of successfully delivering complex IT projects on time and within budget.
- Leadership and team management experience, fostering a positive and collaborative work culture.
- Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Relevant certifications are desirable.
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
- Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
- Life insurance provides peace of mind for you and your loved ones.
- Paid time off, allowing you to recharge and enjoy life outside of work.
- Access to a 401(k) plan to help you plan for a secure financial future.
- Employee discount to take advantage of great deals on our products and services.
- Opportunities for paid training to develop your skills and advance your career.
- Fun and exciting company events.
Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.
