It Help Desk Analyst

Unit Description

Are you experienced with providing support to end users that are using applications?

 

Sodexo is seeking an IT Help Desk Analyst

 

This is a remote role

 

In this technical support role, the successful candidate will provide technical support for SMS or Maximo to Sodexo users across Canada and the US via phone, email or remote desktop session.

 

The successful candidate will:

• Troubleshoot incidents in SMS or Maximo.
• Log all incidents into the SoUnified call logging system.
• Assist with the migration of our legacy TRAKKAR systems to SMS, assisting with new deployments of SMS sites and assisting with new deployments of Maximo sites.
• Perform quality assurance testing of new software modules in SMS or Maximo.
• Monitor all outstanding issues to provide quick resolution to our customers.

Is this the right opportunity for you?  We are seeking candidates that have/are:

• Associate's Degree or equivalent experience

• Two years technical experience working in a help desk environment

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

 

Not the job for you? At Sodexo, we have numerous IS&T positions that support this and other initiatives with similar goals. Continue your search for IS&T jobs.Working for Sodexo:Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our IS&T team supports 13,000 locations across North America and collaborates with the entire Sodexo Group, spanning 72 countries. Sodexo empowers its employees who have developed a thorough understanding of the organization to create their own career path

 

#LI-Remote

 

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Under general direction, advises and assists users in problem-solving activities using information center tools. Assists in the selection and installation of information center tools. Evaluates new and existing software products. Competent to work at the highest technical level of all phases of information center activities.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Functional Experience - 2 years  

 technical experienceSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Employment Type: FULL_TIME