It Field Support Technician

Job Type
Full-time
Description
URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing IT Field Support Technician! As the IT Field Support Technician, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications.
Perform preventative maintenance for a variety of computer related equipment at assigned locations around the Missoula, MT area.
Responsibilities:

• Travel and provide remote and on-site support of existing deployed systems in accordance with team standard practices. Includes, but is not limited to:
• Computer and server software and hardware upgrades, troubleshooting and repair.
• POS equipment upgrades, troubleshooting and repair.
• Citrix troubleshooting and repair.
• URM-specific and internally developed applications.
• Perform preventative maintenance for a variety of computer related equipment at assigned locations.
• Perform basic network support:
• IP addressing/subnetting.
• Network cable tracing.
• Troubleshooting of wireless.
• Other troubleshooting as needed.
• Following ITIL best practices, engage in Incident Management, Request Fulfilment, Change Management, Asset Management and Problem Management tasks assigned.
• Meet Operational Level Agreement Standards.
• Meet Service Level Agreement Standards.
• Assist with patching, maintaining, and upgrading computers, servers, peripherals, and point-of-sale systems to remain compliant with IT, PCI, HIPAA, and industry standards and policies.
• Assist with configuration management efforts such as software deployments, computer/server image deployments, and more.
• Participate in the Operational Support on-call rotation.
• Any other tasks or responsibilities as assigned by the supervisor.

Required Minimum Qualifications and Skills:

• 2-year technical degree or 2-years' applicable experience.
• Valid driver's license and clean driving record (Required)
• Ability to manage time and meet deadlines well.
• Possess a solid technical understanding and strong critical thinking skills.
• Possess a strong customer service approach.
• Frequent Travel is Required! Must use own vehicle with reimbursable mileage.

Preferred Qualifications and Skills:

• ITIL v3 or v4 Foundations certification (preferred)
• CompTIA A+ certification (preferred) however, if certification is not held, candidate MUST successfully obtain certification within one year of start date.
• Retail experience (preferred)
• Point-of-Sale software/hardware experience (preferred)
• Apple OS experience (preferred)
• Chrome OS experience (preferred)
• Basic networking experience (preferred)

Why Join Our Team?
It is fun to work in a company where employees are appreciated, and people truly believe in what they are doing. For the last 102 years, URM has been committed to bringing customer focus to our Member-Owners. Employees at URM are proud to be a part of the number one food distributor in the Inland Northwest!
We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights:

• Salary starting at $21 an hour/ DOE.
• Medical/Dental/Vision/RX Insurance Benefits - So that our employees have more to take home from their paycheck, URM pays 100% of the insurance premium for the employee and over 93% for the employee's dependents!
• 401k Retirement Plan with an amazing Company match, and you will be vested from the first Company contribution!
• Subsidized Life Insurance for employees and great rates for the employee's family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Great vacation plan!
• Six Paid Holidays and three Paid Personal Float Holidays.
• Paid Sick Days.
• Company Credit Card.
• Mileage reimbursement for using your vehicle.
• Monthly cell phone stipend.
• A Paid Volunteer Service Day! Get paid to volunteer at your favorite local charity/non-profit!
• Fun employee events, such as March Madness Company Brackets and Holiday Breaks with great prizes!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

Our Company:
We are proud to be a part of the number one food distributor in the Inland Northwest. Since 1921 URM has been a retailer-owned business. URM's core business is the purchasing, warehousing, and delivery of merchandise inventory to its Member-Owners. The shareholders of URM are all retail grocers who provide groceries to their local communities. URM operates on a cooperative basis, which means that all its net earnings on business done with or for its member-owners through its Patronage Departments are allocated and paid to its Member-Owners in the form of patronage dividends. Over the years, sales volume has grown to over $1 billion and employment to over 2,900 employees at URM and its subsidiaries-Rosauers Supermarkets and Peirone Produce.
URM Stores, Inc. is an equal opportunity employer and provides equal employment opportunities to all individuals regardless of Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by state or federal law. We are also committed to providing a work environment that is free of all forms of discrimination, regarding recruiting, hiring, training, promotions, compensation, and all other conditions of employment. The selected candidate must be able to successfully complete a pre-employment background check, and drug test, as URM is a drug free workplace.
Salary Description
Salary starting at $21 an hour/ DOE.