It Field Service Engineer

The Information Technology Services (ITS) organization, a campus-wide provider of technology services for academic, research, and service missions, is seeking to fill multiple positions as IT Field Service Engineers with the Physical Infrastructure workgroup, which is focused on wiring (Layer 1 of the OSI Model). These positions have a 3-year project assignment and are classified as 'term appointments' as Associate Communication Infrastructure Engineers (PIB1) with full fringe benefits. This level of position is not eligible for H-1b visa sponsorship.
The ideal candidates will be experienced in design, analysis, implementation, and administration of the voice, data, and video physical infrastructures required to meet established service delivery standards and customer/user needs.
We value candidates who can demonstrate a strong work ethic, ability to prioritize, show self-motivation, and dedication to attendance to meet project deadlines. Applicants must have a valid U.S. driver's license and be able to meet the University of Iowa's Fleet Safety requirements (see below).
RESPONSIBILITIES AND DUTIES:

• This position will be responsible for installation of cabling, services and events on the University campuses working with in-house staff as well as student workers. This includes installation of multiple medium- to large-scale projects involving all phases of work in accordance with industry and University standards. Physical Infrastructure is focused at the wiring (OSI Layer 1) level.
• Apply basic knowledge of current and emerging technologies used in the development of University standards, including national cabling standards EIA/TIA, NEC, NFPA, and BICSI.
• Understand and implement design documents as provided.

EDUCATION REQUIREMENT:

• A Bachelor's degree or an equivalent combination of education and related experience may also serve to meet this minimum requirement.

REQUIRED QUALIFICATIONS:

• Experience (typically 3 months - 1 year) supporting communication infrastructure (i.e. copper cable, fiber, mechanical, and electrical) in dedicated IT rooms, including terminating and testing Category 6, and 6a cables or other low-voltage cable systems.
• Knowledge of network cabling topologies, cross-connects, and color coding.
• Strong analytical and problem-solving skills.
• Demonstrated ability to communicate effectively with a wide range of constituencies in a diverse technical and non-technical environment.
• Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
• Excellent verbal and written communications skills including the ability to write and deliver clear and concise instructions, reports, and work summaries, as well as good interpersonal skills, strong customer service, and customer relation skills.
• Ability to accomplish day-to-day tasks including ascending/descending ladders, working in confined spaces, moving and transporting materials up to 50 pounds.
• Must have a valid U.S. driver's license and be able to meet the University of Iowa's Fleet Safety requirements (see website for info) https://opsmanual.uiowa.edu/administrative-financial-and-facilities-policies/risk-management-insurance-and-loss-prevention#15.7 .

DESIRABLE QUALIFICATIONS:

• Industry certifications (EIA/TIA, NEC, NFPA, and BICSI or other.)
• Proficiency with construction techniques, and or engineering software and structured cabling.

ADDITIONAL INFORMATION:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter (states why you are interested and how you meet the qualifications)

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.