IT End User Computing Lead

The Mosaic Company (NYSE: MOS) is the world's leading integrated producer of concentrated phosphate and potash-two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North and South America.
At Mosaic, we help the world grow the food it needs. Want to work somewhere meaningful? Apply today and join our team!
IT End User Computing Lead
The IT Global End User Computing Lead will manage global End User Computing (EUC) operations and managed service providers. Responsibilities will include managing the EUC platform, coordinating with Technical Architecture on the design and architecture of the EUC platform, developing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. This person will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in End User Computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent user experience.
If you're a forward-thinking IT leader looking to join a globally operating Fortune 500 company, this role is for you!
Where You Will Work:
This is a semi-remote position where you'll work 1-3 times monthly in our FishHawk office (located at 13830 Circa Crossing Drive, Lithia, FL). Interested but don't live in Tampa, FL area? We'll relocate you!
What You'll Do:

• EUC Global Operations: Lead and manage the global support services of Mosaic's EUC solutions and platforms and Asset Management. Ensure overall service delivery according to SLAs, customer satisfaction, and quality objectives. Develop and maintain a strong working partnership and oversee the managed service provider. Apply continuous improvement best practices to scoped area. Identify technologies which will improve customer satisfaction, reduce cost, or improve efficiency and that align with IT and business strategies.
• EUC Leadership: Manage the End User Computing team. Contribute to the EUC strategy, which includes software packaging and associated software lifecycle, configuration and delivery management, image management, device management, service catalog management for EUC. Ensure the delivery of excellent End User experience. Support and collaborate with vulnerability management, software asset and IT business project managers to drive Global OS and application vulnerability risk reduction improvements.
• Asset Management: Lead and manage the Tier 3 IT Hardware Asset Management team and contribute to the IT Software Asset Management strategy. Including managing asset standards, policies, and governance, asset recycle/reuse programs, asset inventory compliance.
• People Leadership: Lead, develop and coach employees to recognize strengths, encourage personal growth and learning and development to retain and expand talent through focused attention and effort. Provide timely and constructive feedback on a regular basis to ensure employees have a clear understanding of their work, roles, and the business and how to drive value added deliverables. Manage performance issues when necessary. Work with employees on their career development plans.
• EUC Knowledge Sharing: Accountable for the creation, review, and health of the IT Knowledge repositories. Promote global IT knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing to facilitate seamless exchange of information across teams. Accountable for content, quality, quantity, and effectiveness of the Knowledge Articles.
• Participate in and/or lead assigned projects. Partner with internal IT resources and business partners on approved IT projects. Other job duties and projects as assigned.

Our Ideal Candidate Will Have:

• A associate's or bachelor's degree in Computer Science, Information Technology, or a related field
• For those without a degree, 10+ years of related information technology experience is required
• 7+ years of experience in IT environment with increasing supervisory experience
• 3+ years of experience in End User Computing Infrastructure
• 4+ years of mobile device management experience
• 3+ years of experience managing active directory policies
• Microsoft 365 or Azure certification preferred
• ITIL Foundations preferred
• Operational proficiencies in Microsoft Active Directory, Office 365, Windows 10/11, Microsoft Office, and cloud-based applications
• Extensive knowledge of PC operating systems and registry management
• Experience with wireless device management
• Experience with software distribution systems
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications
• Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences.
• Strong verbal, written, listening and presentation communication skills
• Strong organizational skills and attention to detail
• Demonstrated problem solving techniques and strong analytical skills
• Strong interpersonal and teamwork skills
• Ability to work with employees at all levels of the organization
• Ability to adapt to a continually changing business and work environment and manage multiple priorities
• Self-motivated, highly professional, and results-oriented
• Able to work flexible hours and be available for off-hours escalations as required
• Ability to adjust on time sensitive tasks
• Ability to develop rapport with key stakeholders
• Ability to handle highly confidential and sensitive information and situations
• Demonstrated ability to work cross-functionally and influence a broad set of global stakeholders
• Ability to provide excellent customer service without enabling poor customer behavior
• Experience with the development of operational support processes, procedures, and technical standards

What's In It for You:

• An attractive base salary + annual performance incentives to reward your hard work
• 11 paid holidays so can you recharge and spend time with loved ones
• 401(k) with a company match + annual company contributions to help you build wealth and secure your future
• Paid vacation to help you maintain that work/life balance
• Paid sick leave for when you need it
• Medical, Dental, and Vision insurance to help your family stay healthy and happy
• The chance to work at a global company where you can make an impact
• A diverse and inclusive work environment that values collaboration, creativity, and innovation
• Endless growth and learning opportunities