It Desktop Support

Responsibilities:

• Respond to client and employee technical support requests via phone, email, or in-person
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Escalate complex issues to senior technical staff as necessary
• Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
• Provide basic training and support to clients and employees on commonly used software applications
• Maintain accurate documentation of technical support requests and resolutions
• Collaborate with other technical staff to identify and implement process improvements
• Participate in after-hours on-call support rotation as required

Requirements:

• High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
• Proven experience in a technical support role
• Strong understanding of computer hardware and software, including operating systems and applications
• Familiarity with basic networking concepts and protocols
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Willingness to work flexible hours as needed, including evenings and weekends
• Customer service-oriented attitude