It Desktop Support

Job Duties:

*Answer, evaluate and prioritize incoming calls, voicemail, email and in person assistance requests from users experiencing problems with hardware, software, networking and other computer-related technologies

* Interview user to collect information about the problem and determine whether problem is caused by hardware such as printer, cables or telephone

* Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff

* Work with vendor support contacts to resolve technical problems with desktop computing equipment and software

* Install computers/thin clients, software and peripheral equipment as needed

* Assist in ordering supplies

* Provide technical assistance to online banking customers

*Assist network administrators with special projects

*All other duties as assigned

Skills:

*Computer technical skills with experience in Microsoft Office Suite, Windows 10

* Exceptional communication and problem-solving skills

* Network experience preferred but not required

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 20 – 25 per week

Experience level:

• 1 year
• 2 years

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Las Cruces, NM 88011: Relocate before starting work (Required)

Work Location: In person