It Customer Service

LabCorp is recruiting an IT Customer Service Analyst in our Southeast territory.

Get ready to redefine what’s possible and discover your extraordinary potential at Labcorp. Here, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered to own your career journey with mentoring, training and personalized development planning.

At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.

Responsibilities:

• Provides first-level technical support to the company for user inquiries and system security.

• Assists users with log-on problems, reinstating revoked security, and changes in access privileges.

• Troubleshoots system errors and lockups, and answers how-to system security questions.

• Routes second-level system questions to the appropriate individual and department.

• Processes all mainframe security requests and purchase approval security requests.

• Assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue.

• Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

Requirements:

• License/Certification/Education: Normally an Associate's Degree in Computer Science or related discipline, w/ 3-5 years of relevant Customer Service experience.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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