IT Collaboration Engineer

Position:IT Collaboration Engineer
Job Description:

Responsibilities include, but are not limited to:

• Engineering support of all Office 365 services and related technologies including Exchange Online, Exchange Server, Power Platform, Teams, SharePoint, OneDrive & Azure Active Directory.
• Identify and develop SharePoint solutions that improve employee experiences, productivity, and effectiveness.
• Centrally administer and monitor configuration and use of SharePoint Online.
• Ensure that SharePoint Sites are implemented and used in accordance with defined standards.
• Provide support for the overall health and operability of the corporate collaboration and email environments.
• Design, build and maintaining business process automation using Microsoft Power Platform.
• Escalation assistance in performing troubleshooting.
• Proactive monitoring, alert and reporting for systems, backups and conduct operational / system recovery when necessary.
• Support of corporate security standards for mobile devices (Microsoft Endpoint Manager/Intune and SOTI) and AD account security with Azure Conditional Access/MFA.
• Lead effort to plan, engineer, and design solutions as well as lead the effort to evaluate, recommend, integrate and coordinate enhancements to the infrastructure.
• Manage ticketing queue for escalation support of technologies supported.
• Identify opportunities for process improvement, evaluates current and emerging SharePoint, Teams and Office 365 technologies; recommend solutions and best practices to leadership.
• Provide 24x7 production support as part of an on-call rotation.

Candidate Qualifications:        

• 8+ years of technical experience and in-depth skills managing and supporting Microsoft email platforms including Office 365 services.
• M365: Email, SharePoint, OneDrive, Teams, Security, ATP, Windows Defender, Conditional Access Controls, MFA.
• Advanced experience with administering SharePoint Online.
• Design, build and maintaining business process automation using MS Power Platform knowledge preferred.
• PowerShell scripting and automation.
• Intune/Endpoint Manager or other MDM solutions experience.

• Demonstrated experience and skills related to Microsoft Active Directory, including GPO services in a global organization.
• Proficient in troubleshooting and root cause analysis.
• Ability to create and willingness to share technical and procedural documentation.
• Detail oriented with customer service excellence skills.
• Must be willing to follow established procedures and guidelines including adhering to Arrow’s IT change control policy.
• Proficient skills in Microsoft Word, Excel, PowerPoint and Visio.
• Ability to multi-task and track the status of multiple projects and issues at once.
• Experience with SMTP email routing and solutions such as Cisco IronPort.
• ShareGate administration experience preferred.

78,300.00 - $115,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:US-CO-Colorado (Remote Employees)
Time Type:Full time
Job Category:Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Arrow COVID-19 Vaccination Policy:

Arrow requires employees to provide proof of full COVID-19 vaccination by: 
•    December 1, 2021, for all positions located in CO and for business units within immixGroup and Zeus. 
•    All other employees will be required to identify vaccination status by December 1, 2021, and provide proof of full vaccination by January 3, 2022.