It Client Consultant

Who are We?

M3 Technology is headquartered in Centreville, VA, and was founded in 2003. We are a rapidly growing, young, and dynamic company that has successfully built an industry reputation based on providing our clients with unparalleled IT services to businesses across the Washington, DC, and Denver, Colorado, areas. Our team of highly skilled IT professionals supports businesses, from small to large, spanning numerous industries that require support for line of business applications to disaster recovery, physical server/network management, and network maintenance and management. We promote an entrepreneurial work environment with an emphasis on customer service. And through empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun-loving individuals.

Who are YOU?

You are a qualified IT Professional with 7 years of experience working for a Managed Service Provider (MSP). You are ready to transition into a Consultant position, working closely with clients onsite. You enjoy learning about the businesses you support and feeling confident in offering solutions and consultation to help clients mature their IT Infrastructure. You enjoy working with a team of energetic people who enjoy “gaming” in their spare time. This onsite client work, conducted from onsite client locations in addition to the M3TC business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, which is a critical requirement.

What does your day/week look like?

• Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments
• Remote and onsite troubleshooting workstations, networks, and servers
• Manage and support disaster recovery and business continuity solutions
• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Maintain and documentation for hardware, applications, and SOP’s
• Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages

What do you need for this amazing opportunity?

• Enjoy working in a team environment and communicating effectively
• Excellent interpersonal skills: enjoys working with people, excellent telephone skills, active listener, and customer care
• Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business
• Diagnosis skills of technical issues
• IT Certifications: Microsoft MCP or Microsoft 365 Certified: Modern Desktop Administrator Associate
• Assoc/Bachelor’s Degree in IT or related field
• Knowledge of the entire stack of Microsoft desktop and server applications
• Experience working with Servers, Office 365, Active Directory, DNS, and DHCP
• Experience with Mac devices
• Knowledge of applications used in the AEC industry, such as AutoCAD and Revit

What do we offer YOU?

• Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more401k with a generous employer match

Sound good? Then send us your resume NOW! We want to talk to YOU!