Ets) - Project

Company	State of WashingtonSee more
Address	Olympia, WA
Form of work	Project (limited duration)
Salary	$87,432.00 - $117,588.00 Annually
Category	Information Technology

Job description

Description

IT Business Analysis – Senior/Specialist (ITBASS/ETS)

71101233

This is a project position funded through 12/31/2026.

This position is a senior business analyst working with internal and external stakeholders to ensure business needs are being met in support of crisis call center systems. This work has an emphasis on complex interconnected systems and requires an individual who can dig deeply into vague ideas and concepts to develop solutions. The ideal candidate will have experience with telephony, integrations, security, and/or geo-location analysis to be able to adapt and pivot between tasks and priorities.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the unit:
The Health Care Authority is focused on transforming its delivery system to create better health care at less cost. These activities require HCA to transform its infrastructure and processes to support a higher level of service. Washington State legislature passed the Crisis Call Center Hubs and Crisis Services Act (HB1477) to enhance and expand behavioral health crisis response and suicide prevention services for all people in Washington state.

HCA and the Department of Health (DOH) are tasked with determining the technology and platforms necessary to manage and operate the behavioral health crisis response and suicide prevention system including:

An advanced behavioral health and suicide prevention crisis call center system that that uses interoperable technology across crisis and emergency response systems throughout the state (e.g., 911 systems, emergency medical services systems, other non-behavioral health crisis services.) for crisis call center hubs.; and
A behavioral health integrated client referral system capable of providing system coordination information to crisis call center hubs and the other entities involved in behavioral health care.

The technical aspects of this legislated task fall within the Enterprise Technology Services division of HCA. Within HCA, ETS develops and provides all Information Technology services and solutions throughout the HCA and externally with partner agencies.

About the position:
This position translates complex legislative, crisis, Medicaid, and behavioral health program requirements into tangible deliverables such as functional and non-functional specifications, use cases/user stories, workflow and data processes, data models diagrams, and requirements matrices in order to drive development in conjunction with technical teams. It also identifies and recommends the most optimal new solutions to support requirements for modernization and innovation enhancements. This BA will facilitate prioritization of core functions and features with business product owners (for Agile/Scrums), participate in quality assurance benchmarks, findings, and recommendations to mitigate issues and risks, and develop RFP’s / RFQ’s evaluating IT vendors’ SOW’s for applied key performance indicator metrics.

This position is a senior business analyst in ETS and is ultimately responsible for the collection, refinement, and ongoing management of IT business and technical requirements and stories for the business programs throughout HCA, DOH, National Suicide Prevention Lifeline (NSPLs), Regional Crisis Lines (RCLs), Tribes, and other stakeholders and partners specifically for the 1477/988 effort. The incumbent will oversee a myriad of requests for requirements gathering, user story development, and other deliverables as needed with an emphasis on system integration and interoperability. HB1134 builds upon 1477 and establishes an endorsement for mobile rapid response crisis teams and community-based crisis teams. It establishes a geo-location subcommittee for which this BA position will be supporting. This explores the details and impacts of the geo-location and privacy needs for callers.

This position is eligible to telework but is frequently required to report on-site to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Duties

Some of what you will do:
Provide Sr. Specialist level expertise in IT Business Analysis including complex solutions analyses and validating requirements for system, database and business process solutions, including new or enhancement projects.

Facilitate technology requirement gathering sessions to analyze and document business processes, IT, organizational, and/or operational requirements from business users and stakeholders.
Review rules and guidelines from State WACs on healthcare, behavioral health, crisis services, and 988 project legislative mandates and update requirements or develop system, data, or IT process changes to reflect the latest information.
Construct “As-Is” and “To-Be” technology models and decide specifications in order to translate business needs to technical requirements and final decision on a solution.
Develop use cases or user stories and assist in prioritizing requirements.
Review requirements documented with the project team, including developers, testers, and business users.
Communicate technical information to customer groups in an understandable manner.
As part of the review process, identify updates needed and make updates to the requirements.
Review solutions to validate they meet business requirements
Make recommendations to ensure system design meets business requirements.
Validate requirements trace to testing plans and deliverables to ensure proper testing coverage.

Work with 988 team, including external team members from partner agencies and state and federal partners, in activities to obtain requirements for existing, new, or enhanced IT related projects.

Participate in requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and conform to standards.
Participate in the processes and procedures for BA workflows and make changes if/when necessary.
Assist 988 team including both business and technical staff with translating high-level business and user requirements into meaningful user stories, specified in an appropriate level of detail and in appropriate forms suitable for both product owners and technical staff.

Engage in professional development and expand technical skillset to stay current with new technology for BA methodologies as well as 988 project related technologies and vendors.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria combinations:

Bachelor’s degree or higher in computer science, data management, information systems, business, or closely related field AND six years of Business Analysis experience, OR
Ten years of Business Analysis experience

Note: An equivalent combination of IT related training and experience may substitute year for year for education

Qualifying candidates will also meet all of the following criteria:

Three (3) years’ experience providing requirements analysis services using disciplined, best practice processes/methods for gathering, documenting, analyzing and managing requirements.
Three (3) years’ experience with excellent written and verbal communication skills and the ability to communicate technical issues, both verbally and in writing, to state staff and vendor management. Ability to combine analytic skills with business knowledge.
Three (3) years’ experience in meeting facilitation, and ability to get a team with a variety of ideas and understanding to agreement on requirements and agreement of needs.

Preferred qualifications:

Experience in supporting/facilitation of RFP/RFQ Process.
Advanced degree in a relevant field, such as information technology or computer science or Business Analyst Certification.
Experience using Business intelligence tools such as SAS, SQL and data visualization tools such as MS SQL Server, Oracle, Tableau, etc.
ITIL certification in IT Service or Business Relationship Management.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

A cover letter that specifically addresses how you meet the qualifications for this position
Current resume

To take advantage of veteran preference, please do the following:

Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

What we have to offer:

Meaningful work with friendly co-workers who care about those we serve Voices of HCA
A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
A healthy work/life balance, including alternative/flexible schedules and mobile work options.
A great total compensation and benefit package WA State Government Benefits
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
Tuition reimbursement
And free parking!

Notes:
This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360.725.0945 or jake.nelko@hca.wa.gov.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022

Please select the highest level of education that you have completed:

High school graduation or equivalent
Associate degree
Bachelor's degree
Master's degree or higher
None of the above

Which of the following best describes your professional Business Analysis experience?

I do not have this experience
Less than 1 year
More than 1 year, but less than 2 years
More than 2 years, but less than 3 years
More than 3 years, but less than 4 years
More than 4 years, but less than 5 years
More than 5 years, but less than 6 years
More than 6 years, but less than 7 years
More than 7 years, but less than 8 years
More than 8 years, but less than 9 years
More than 9 years, but less than 10 years
More than 10 years

Which of the following best describes your professional IT experience?

I do not have this experience.
Less than 1 year
More than 1 year, but less than 2 years
More than 2 years, but less than 3 years
More than 3 years, but less than 4 years
More than 4 years, but less than 5 years
More than 5 years, but less than 6 years
More than 6 years, but less than 7 years
More than 7 years, but less than 8 years
More than 8 years, but less than 9 years
More than 9 years, but less than 10 years
More than 10 years

If you indicated you have the experience noted in TWO questions above, please explain how, where, and when you gained this knowledge and experience (must be reflected in the work experience of your application). Do not state "see resume". If you answered no, please type N/A in the text box below.

Which of the following best describes your professional work experience with excellent written and verbal communication skills and the ability to communicate technical issues, both verbally and in writing, to state staff and vendor management, including the ability to combine analytic skills with business knowledge?

Less than 1 year
More than 1 year, but less than 2 years
More than 2 years, but less than 3 years
More than 3 years

Which of the following best describes your professional work experience in meeting facilitation, and ability to get a team with a variety of ideas and understanding to agreement on requirements and agreement of needs?

Less than 1 year
More than 1 year, but less than 2 years
More than 2 years, but less than 3 years
More than 3 years

Which of the following best describes your professional work experience providing requirements analysis services using disciplined, best practice processes/methods for gathering, documenting, analyzing and managing requirements?