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SalaryWe are ServiceMaster Restore. One of the largest disaster restoration companies in the US – we provide water damage and fire damage services to residential and commercial customers – is in search of a part-time, remote IT Analyst. This IT Analyst will be a liaison between departments, management, vendors and staff to identify solutions, drive operational efficiencies and meet strategic goals of the organization.
For context, our company is a fast-growing private equity backed organization that is managed by an experienced senior leadership team growing consistently year over year while executing on an exciting M&A roll-up strategy.
If you are seeking to be part of a successful team, where you’ll be challenged within a rapidly expanding branch operation, backed by supportive management committed to your success, and receive competitive compensation, we welcome your interest!
IT Analyst Responsibilities:
- Monitor the technical support ticket queue and aid IT Managed Service Provider by addressing any questions that may rise.
- Oversee IT equipment requests and collaborate with Managed Service Provider to coordinate and fulfill orders.
- Manage mobile device orders and coordinate with external vendor.
- Support acquisitions/new locations/branches by developing user documentation and training materials.
- Address questions/concerns received via email, phone, text, Teams and provide solutions.
- Handle minor projects that may not yield significant impact but are necessary to IT operations.
- Contribute to major IT projects by handling assigned tasks.
- Serve as back up and support day-to-day operations in the absence of the CIO.
- Handle day-to-day IT tasks not handled by Managed Service Provider
Requirements:
- Bachelor’s degree or 1+ years of related experience in IT/Tech Support
- Strong organizational skills; ability to effectively prioritize completing responsibilities with the highest attention to detail
- Ability to take direction and work independently in a fast-paced environment.
- Self-Starter
- Ability to work with all levels of management.
- Disaster restoration industry experience preferred, but not required.
- Computer proficiency— MS Office
- Position is Remote
- Position is Part Time. 20-30 Hours/wk
Perks We Offer:
- Exceptional opportunities for career advancement, including geographical and promotional into larger and/or varied roles within the company
- Competitive Hourly Pay BOE
- Paid vacation, holidays, and sick time
- Medical, dental, and vision insurance
- Retirement/401(k) plan with significant company match
- Paid training and development
ServiceMaster Restoration Services is a drug free and equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
