It Analyst Ii

Job Functions, Duties, Responsibilities and Position Qualifications:
Position Summary
The IT Analyst II assists in maintaining the mission critical systems and applications of clinical laboratories. Participates with teams of the Department of Information Technology in activities including development, project implementation, data-mining, operations and maintenance of clinical laboratories information systems. Provides support to clinical laboratories systems' by troubleshooting, maintaining, monitoring, modifying and documenting updates to system software and processes. Works extensively with internal and external customers (business partners and vendors) and maintains open lines of communication to provide quality customer service to ensure high satisfaction IT services. The IT Analyst II is involved in the IT business process and defines, develops, configures and supports CLH's core clinical applications.
Location: Aiea Heights, Hawaii
Schedule: Full-time
Days/Hours: Remote after 6-month in-office training. Mandatory office day on Wednesdays.
Base salary: $70,000 - $80,000 annually
Job Responsibilities
Essential Functions:

• Systems Operation and Maintenance:
  • Project assignments will involve working closely with internal and external clients to: gather requirements, evaluate system specifications, document data flows, and identify operational dependencies to develop efficient and cost-effective solutions.
  • Performs routine operation maintenance on the mission critical systems (i.e., system checks, reviewing error logs and monitoring interfaces).
  • Maintains accurate data flows and IT user documentation.
  • Adheres to safety, confidentiality, compliance, and legal requirements.
  • Troubleshoots application errors or applications not operating as identified in IT user requests and or clients' operations and systems.
  • Identifies and monitors potential operational malfunctions and programming errors.
  • Follows up on failed system checks, on call response or assigned service desk tickets.
  • Supports applications by analyzing system issues, monitoring applications, updating databases, developing test plans and validates that changes/updates have been successfully implemented and documented.
  • Learns and gains working knowledge through minimal supervision and experience.
  • Solves hardware and software problems in a logical manner.
  • Possesses overall knowledge of business workflow and design.
  • Responsible for delivering assignments within specified time frames, adhering to all established methodologies, standards and guidelines individually or as a member and or lead of a project team.
  • Develops and or updates standard operating procedures.

• Training & Education:
  • Assists in training users on IT SOPS and use of basic application based tools.
  • Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars and classes.

• End-User Support:
  • Provides immediate response to technical questions and problems related to clinical applications.
  • Follows up on all problems associated with the data output and prints to the clients.
  • Documents requests and incidents in IT ticketing and tracking system.
  • Provides timely and appropriate responses to IT requests as prioritized on assigned service desk tickets ensuring that client (internal and external) needs are addressed and escalated are appropriate.
  • Acts as a liaison between IT and business units maintaining open lines of communication.
  • Interacts with users, and provides clear and useful instruction and training; or obtains necessary information to correct production problems on a timely basis.
  • Interacts with clients, both internal and external, to supply basic information.
  • Communicates proactively and effectively with team members, team leads, project managers, software developers, user personnel and management staff.
  • Provides after-hour support of IT users as assigned.

• Special Projects:
  • Lead process improvement projects.

Skills:

• Strong ability to develop business relationships and communicate effectively with the user community, peers and the management team.
• Excellent organizational skills.
• Excellent and proven problem-solving and decision-making skills.
• Ability to lead projects involving upgrades or integration of core clinical systems.
• Knowledge of standard business applications (ie. Microsoft Office suite, zoom, etc).
• Possesses basic knowledge of computer hardware and software operations and capabilities.
• General knowledge of computer application troubleshooting.
• Knowledge of clinical laboratory information technology department standards and policies.
• Applies knowledge of data flows, processes and seeks resources required to perform analytical and technical tasks.
• Works effectively with others to accomplish goals.
• Ability to effectively communicate, document and train others on supported systems.
• Ability to use data and logic to quickly find solutions to difficult challenges.
• Adheres to schedules and agendas and respects others' time.
• Adjusts effectively to new work demands, processes, structures and cultures.

Other Functions:

• Perform other duties as assigned.

Job Qualifications
Required:

• Bachelor's Degree in biological, laboratory or computer sciences or equivalent IT certification(s).
• Basic knowledge of system development methodology, project management, system architecture an analytical/problem solving skills.
• Must be able to balance high quality standards with schedule pressures and demanding environment.
• Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented.
• Must be available to support after hours IT on call.
• One year experience with laboratory work experience or laboratory computer system experience.

Preferred

• Working knowledge of Crystal reports
• Knowledge of EHR/EMR data flows and interfaces

License Certification:

• N/A

Physical Capabilities:

• Light to moderate physical effort (lift/carry up to 50 lbs.)
• Occasional reaching, stooping, bending, kneeling and crouching.
• Occasional carrying, pushing, and pulling of objects.
• Frequent, prolonged standing/sitting/walking.
• Extensive computer work.
• Frequent use of telephone and fax.
• Occasional travel required to interact with Division personnel and/or attend meetings or educational training.

Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Information Technology
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.