Address
Form of workISAC Service Coordinator
Introduction
South Hills Interfaith Movement (SHIM) is a human services organization dedicated to mobilizing community resources and implementing sustainable programs that compassionately help our neighbors meet basic needs, achieve self-sufficiency, and build community. We provide direct assistance (food, clothing, and utility assistance) as well as a variety of programs including service coordination, children and youth programs, and the South Hills Family Center.
Job Summary:
The Immigrant Services and Connections (ISAC) Service Coordinator is responsible for providing direct assistance /case management to refugee and immigrant individuals and families. Direct services provided by the ISAC Service Coordinator will include providing emergency assistance and guidance to families in crisis, advocacy, referral to outside services, interacting with walk-in clients, and assistance in interpretation services.
Essential Functions:
- Develop trusting relationships with immigrant individuals and families.
- Maintain confidentiality and professionalism; effectively communicate this through appropriate usage of ISAC specific of memorandums of understanding for the Service Coordinator's services.
- Conduct intake and needs assessment with immigrant individuals and families.
- Provide service coordination to immigrant individuals and families. Services may include but not limited to assisting with transportation to and from doctor appointments, court proceedings, and other service providers.
- Promote self-sufficiency through collaborative efforts with the individual and Service Coordinator including creating and implementing service plans.
- Monthly Service Plan reviews.
- Provide emergency assistance (food, clothing, utility-assistance) to individuals/families in need.
- Research referral sources and maintain a listing of resources and information bank to easily link individuals and families to services.
- Information assistance and referral provision.
- Utilize translation and interpretation services as needed.
- Advocate on behalf of non-native speaking individuals for interpretation services.
- Document all contacts and services in case files and maintain appropriate case notes.
- Maintain up-to-date case files on the data management site.
- Provide monthly reports as requested.
- Performs other responsibilities as requested by the Director of Programs
Knowledge/Skills/Abilities:
- Sensitivity to the needs of a multi-cultural community.
- Knowledge of social service systems in Allegheny County.
- Understand and comply with the policy of a Mandated Reporter.
- Ability to establish and maintain effective working relationships with public and private agencies, colleagues, and participants.
- Strong interpersonal, organizational, written, and verbal communication skills.
- Daily entering of paperwork documentation and case notes.
- Must possess initiative, productivity, creativity, and problem-solving skills.
- Ability and willingness to work occasional evening and weekend hours.
- Ability to work as a team member, with energy, flexibility, and the ability to multi-task.
- Knowledge of Microsoft Office, basic computer software and the internet.
Education and Experience:
- Preferred: Bachelor’s degree Human Services (preferred degrees are social work, counseling, education, human development, criminal justice)
- Two years related experience (preferred)
- Reliable independent transportation
Certifications/Licenses/Registration:
- Act 33/34 clearances
- Valid Driver’s License
Supervisory Responsibility:
- N/A
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to access and navigate each department at the organization’s facilities.
- Must be able to navigate throughout Allegheny County to assist clients as needed.
- Hybrid work schedule arrangements permitted.
Rate range: $45,000 – $47,000 (annually)
Applicants: apply online or email a cover letter and resume to Eric Ross at eross@shimcares.org
