Ip Docket Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The IP Docket Manager will be responsible for managing the Docketing workflows and assigned business professionals to ensure reliable and efficient service that meets the needs of the firm and firm clients. Provide accurate information on a daily basis to IP attorneys and staff regarding client information and deadlines, leading the overall effective operations of the Docket Department. The IP Docket Manager must maintain the integrity of the docket database according to established policies and procedures, perform all job functions relating to review of the IP Management System.
Essential Duties and Responsibilities:

• Ensure Docketing policies and procedures remain current and aligned with best practices and statutory laws.
• Make recommendations on workflow adjustments and the implementation of new country law to practice leadership on behalf of the Docketing team.
• Troubleshoot Docketing errors as they arise; communicate effectively on how these errors will be addressed in the short-term as well as how processes will be managed in the future to avoid repeat issues.
• Create and manage the IP Docketing training manuals for both the patent and trademark docketing teams, as well as for practitioners and business professionals.
• Perform regular audits of the firm's IP Management System and assign projects to team members, in part or in whole, related to these audits.
• Serve as the primary contact for transfer-in and -out portfolios; lead the process with the Docketing Specialists on accurate and timely uploads to the firm's IP Management System.
• In collaboration with the IP Operations Manager, work with the vendor to help shape IP Management System's roadmap by identifying areas in which the technology can improve for a more efficient and risk mitigating product.
• Provide ongoing capability development and support for the Docket Specialists and Technicians, including identifying the skills and capabilities needed to progress and relevant training and development to support continued progression.
• Develop and implement practice quality control metrics for IP Docketing; ensures regular monitoring for continuous improvement.
• Support staff performance management by providing regular and ongoing feedback on performance successes and challenges, as well as growth areas for the future.

Knowledge, Skills and Abilities:

• Excellent interpersonal, organizational and communication skills (verbal and written)
• Demonstrated leadership and management abilities that foster collaborative working relationships and a positive team atmosphere
• Advanced project management, problem solving and organizational skills
• Excellent reasoning and decision-making skills, with the ability to grasp and implement new concepts quickly
• Ability to coordinate and work individually or on a team on multiple projects concurrently
• Strong attention-to-detail
• Strong leadership capabilities both for resolving complex short-term issues, including actively working and resolving issues personally, as well as demonstrated ability to think and plan long-term at a strategic level
• Resilient; able to work under pressure while producing a high volume of information with a high level of accuracy.
• Ability to multi-task, work independently with minimal supervision, and act with a sense of urgency to deliver high quality results.
• Excellent proofreading skills.
• Ability to identify and analyze complex issues and problems in relation to managing data.
• Ability to work independently as well as work well as a team member.
• Ability to work closely with all departments in understanding their processes to assist with the day-to-day operations of the IP Practice Section.
• Interpersonal skills necessary to communicate and follow instructions effectively from a diverse group of attorneys and staff.
• Sound judgment and ability to respect, protect and maintain highly confidential and sensitive information
• Deep knowledge of docket software applications, including configuration and system-level updates to be able to support continued evolution of technology for the team.
• Proficient in Microsoft Office Suite.

Education and/or Experience:

• High school degree or equivalent required. College degree or equivalent specialized training (ex, paralegal studies) beneficial.
• Minimum of eight (8) years of progressive Intellectual Property experience, with a particular focus on quality control activities that are critical to a high-functioning Docketing department
• Demonstrated experience with docket software applications.
• Demonstrated experience with and strong understanding of domestic/foreign patent, trademark and inter-partes matters.

#LI-Hybrid
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.
Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and/or experience.
Hiring Salary Range:
$90,000.00 - $110,000.00