Address
Form of workLOCATION: 210 SYNERGY CENTER BLVD, HOUMA, LA 70360
SCHEDULE: Negotiable 32-40 HOURS (MONDAY - FRIDAY, 8 AM - 5 PM)
DEPARTMENT: Investment Services
SUPERVISOR: Investment Program Manager
POSITION SUMMARY: Supports all administrative efforts under the direction of the investment program manager for new/existing clients. This position may provide a flexible work schedule of 32- 40 hours weekly.
POSITION RESPONSIBILITIES:
PRIMARY Job Functions:
- Preparing new investment account opening paperwork, initiate and follow-up incoming account transfers, receipt of and movement of funds, rollovers, trustee-trustee transfers, investment exchanges, networking business, processing death and beneficiary claims, resolve NIGO,
- Client data input and maintenance: Updating client identification/address changes; beneficiary information, advisor provided suitability information, powers of attorney, etc. Verifying all data entries after submitting to on and off platform accounts and investment product providers.
- Money movement via journals, ACH, 3rd party checks, on-demand requests, periodic distributions, scheduled payouts, dividends, adequacy of funds to meet said scheduled payments and follow up the timely receipt to recipient’s designated bank account.
- Clerical duties: Scheduling appointments, maintaining calendar for client reviews, researching account errors, general correspondence, maintaining compliance required files, client birthday cards and any other special assignment received.
- Submitting all materials that require compliance approval, literature and marketing, prospectus receipt files, etc.
- Coordinating client banking needs with internal bank partners to provide a “private banking” experience to, high-net-worth, bank director and “advisory” clientele at the Synergy Bank standard of excellent of customer service.
- Adherence to highest standards of confidentiality, ethics, and honesty with sensitive client information.
- Interact with broker-dealer home office service departments for problem resolution, solutions, etc.
- Maintenance, I-doc and retention of all regulatory files, books, and records
SECONDARY Job Function:
- Provide monitoring, reporting and support of bank IRA accounts subject to RMD fulfillment as directed by bank management
REQUIRED QUALIFICATIONS:
- Working knowledge of investment products including mutual funds, stocks, bonds, and servicing retirement accounts.
- Ability to quickly learn and adapt to broker-dealer operating system
- Strong verbal and written communication skills
- Strong organization skills and math skills
- Ability to pay close attention to details
- Ability to work independently
- Ability to practice sound judgement to provide regular follow-up and feedback and improve efficiencies.
- Ability to establish and maintain interpersonal relationships with co-workers, clients, and peers
- Proficient in Microsoft Word
- Basic experience with Microsoft Excel and Outlook
EDUCATION AND EXPERIENCE REQUIRED:
- High School graduate with some college preferred.
- 3+ years (current) experience as investment-admin in a bank, investment advisory or insurance program
EDUCATION EXPERIENCE PREFERRED:
- Some college preferred
- Strong working knowledge or experience in field of IRAs
COMMUNICATION: Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.
PHYSICAL REQUIREMENTS:
- Must be able to work at a desk with a desktop computer and look at a monitor for up to 4 hours at a time.
- Must be able to interact with the public utilizing various methods of communication.
MENTAL REQUIREMENTS:
- Must have the attention span to stay alert and attentive during a normal 8-hour workday.
- Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
- Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
- Ability to safeguard and maintain confidential information as directed by Federal law and Company policy.
EQUAL OPPORTUNITY EMPLOYER / DISABLED / VETERANS
