Investigator (Remote)

WHO WE ARE:
The Texas Workforce Commission (TWC) is seeking a UI Program Investigator III to join the Office of Investigations Department. TWC connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol grounds, we have offices statewide and our position is a remote work location. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
Candidates must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
 

WHAT YOU WILL DO:
The Investigator III performs moderately complex (journey-level) investigative work.  Work involves conducting investigations. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO: 
-Conduct moderately complex investigations to determine if Unemployment Insurance (UI) benefit payment was properly made.
-Mine and analyze unemployment insurance claims data, trends and procedures.
-Perform heavy telephone contact with public utilizing strong interviewing and communication skills.
-Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.
-Examine, review, and audit UI claim records.
-Adjudicate fraud/non-fraud and other non-monetary issues as needed.
-Use personal computer to data enter corrections, record decisions, and document case information to the Benefits System.
-Treat customers with courtesy and respect as well as handles hostile clients in a professional manner.
-May participate in studies and projects.
-Perform other duties as assigned.

YOU ARE A GREAT FIT WITH: 
-Recent UI experience and knowledge of UI regulations
-Ability to work quickly, perform multiple tasks, pay attention to detail, and adhere to telephone schedules and strict deadlines.
-Investigation experience
-Bilingual; Spanish/English

YOU QUALIFY WITH:
-Graduation from an accredited four-year college or university plus one year of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
-One year of qualifying experience may be substituted for each year (30 semester hours) of education.
-One year of full-time in-service experience classified as an Investigator II with regular status will satisfy the minimum qualifications.

YOU GAIN:
- A Family Friendly Certified Workplace.  
- Competitive salary: $4,002.00/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf
 
HOW TO APPLY:
To be considered, please complete an application for employment and apply on Taleo.

TWC is not considering applications from persons who require sponsorship for an employment visa.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.