Investigation Specialist, Senior

Requisition ID # 149808 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Electric Asset & Regulatory is responsible for the electric system engineering and planning, asset strategy, and risk management across transmission, distribution, and substation asset families. This centralized, risk-informed approach allows PG&E to manage electric risk, asset and system health, interconnections, and performance by using consistent standards, work methods, prioritization, and program sponsorship, while leveraging lessons learned from inspections and asset data to inform asset management decisions. Accountable for asset planning and strategy, standards and work methods, and asset data management for Electric. 

Position Summary

PG&E is seeking an experienced business professional to be a member of the Electric Investigations, Analysis & Intake (A&I) Team as an On-Call Specialist. Electric Investigations is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs to determine the cause and any corrective or preventive measures to mitigate reoccurrence, and investigating ignition incidents.

This role will serve a regular on-call function to monitor a 24/7 hotline to field calls for potential CPUC-reportable incidents, determine reportability of those incidents, and report to the CPUC as appropriate. This position will have a high level of visibility with PG&E leadership and will support other aspects of Electric Investigation’s scope when not on-call. A strong applicant will be an organized, motivated, inquisitive, a consensus builder, and seeks to understand the “bigger picture”. Location of this position is flexible and will require occasional travel to other areas around PG&E’s service territory.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $​105,000

Bay Area Maximum: $​169,000

&/OR​

California Minimum: $​100,000

California Maximum: $​161,000

Responsibilities

• Dedicated support for the EIR on-call process, which includes work outside of normal business hours.
• Serve as an on-call representative at least one week per month, including availability on nights, weekends, and holidays.
• Identify reportable incidents and complete timely notifications to the CPUC.
• Support analysis, studies and benchmarking related to the on-call process.
• Complete research, documentation, and analysis on reportable and non-reportable incidents.
• Research additional sources of reportable incidents for potential gaps in reporting; close gaps by completing timely assessments for incident reportability.
• Work with the leadership of other PG&E departments that are contributors to the on-call process. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit (DRU), Electric Asset Strategy, Applied Technology Services (ATS), Law, Law-Claims, Electric Standards, the Hazard Awareness Warning Center (HAWC), Inspections, Electric Ops, and Electric Maintenance and Construction.
• Consistently works with Electric Operations partner organizations.
• Extracts and analyzes data from various PG&E systems, aggregating and synthesizing to formulate coherent reports.
• Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
• Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through EVP level.
• Present and review with stakeholders up to Director, gaining acceptance, concurrence or approval, where required.

Qualifications

Minimum

• BA/BS Degree in Engineering, Business or other related field or equivalent work experience.
• 5 years of job-related experience.
• Travel to other facilities for meetings and site visits about 10% to 20% of time.
• Ability to handle multiple projects and stakeholders and work in a fast-paced environment.

Desired

• 7+ years of job-related experience.
• 2+ years of job-related experience in utility incident investigations.
• Master’s Degree.
• Expertise with MS Excel, Power BI, Access and proprietary software for reporting, analysis, and trending.
• Experience with electric operation systems (design or operation or data systems associated within electric operations).
• Strong drive for results and continuous improvement.
• Ability to gain consensus from various stakeholders across multiple workgroups in a matrixed environment.
• Ability to effectively communicate highly complex ideas and events to diverse audiences using a variety of media with credibility, confidence, and clarity.