Internship - Golf Shop Coordinator

We are currently looking for an Intern to learn and assist in the Golf Operations department.
The TPC Golf Operations Internship program is designed to provide future PGA Professionals with a hands-on, practical learning experience in both golf operations and professional golf tournament management. The Program offers candidates the opportunity to gain the supervised work experience necessary to achieve PGA of America Membership, as well as the knowledge and experience to become future TPC Network Assistant Golf Professionals.
Interns are placed into one of three program levels, corresponding with the student’s progress in his or her Professional Golf Management program and/or PGA of America program. Although each internship level has varying responsibilities, all internships are built on the TPC Vision, Mission and Values, as well as a commitment to service excellence.
For more information about the TPC Network, please visit http://www.tpc.com/about-internship
The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible.

• High school education or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
• Previous customer experience required

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome Members and Guests in a professional and courteous manner
• Communicate clearly and professionally with Members, Guests, and fellow staff Members
• Answer questions and provide assistance and information to Members & Guests
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include:
• Accurately record time and date of reservation in the online reservation system
• Make corrections and update online reservation system as appropriate when reservations have been filled or canceled
• Email and telephone members/guests to verify advance reservations
• Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
• Communicate with local hotels/resorts concerning golf course profile (conditions)
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
• Collect green fees, car fees, and other incomes
• Assist with physical inventories as required