Internal Help Desk- (Part Time)

The Internal Help Desk Technician provides hardware and software support for in house users. The Internal Technician will organize and dispatch tickets to him/herself or other support teams as needed. The Internal Technician will work in conjunction with Managed Service Provider. Duties include troubleshooting and resolving application, desktop issues, and support for proprietary applications, mobile devices, and PCs in a Windows 10 environment. Most work will be done at the office through a provided computer, but some work must be performed at satellite locations located in York County. This position participates in Continuous Quality Improvement activities of the organization and the Performance Management System.

• Experience in a Technical Help Desk environment, including:
• Phone, email, and/or chat-based support for end-users
• Experience working with Ticket Management software
• Experience managing IT assets through deployment, check-in/check-out, and workstation moves
• Experience
• Supporting applications
• Mitigating virus/adware/spyware risks
• Adding network printers
• Using LogMeIn, Remote Desktop, or similar remote support tools
• Proficiency in Microsoft Office applications and common desktop software
• Valid Driver’s License required

Diversity, Equity, & Inclusion Mission Statement

Affinity Health Center is dedicated to serve the healthcare needs of ALL people with empathy, inclusion, and fairness. We are committed to improving outcomes for patients, staff, and community to ensure accessibility of our care services, and better serve the needs of our diversified community. At Affinity Health Center, We’re Inclusive.

Diversity, Equity, & Inclusion Vision Statement

Affinity Health Center envisions a community where all people are mentally and physically healthy, an individual’s diversity does not impede their access to high-quality comprehensive healthcare, and everyone has an equitable opportunity to succeed. Our organization also envisions that we live in a community where everyone feels included and is connected to a sense of belonging.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Day shift

Application Question(s):

• Why would you like to work with Affinity Health Center

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Required)

Work Location: Multiple locations